Customer Service-Order Entry Specialist
Admore, Inc., Pope Mills, NY, United States
Summary
Our in-person, onsite Customer Service - Order Entry Specialist provides courteous and professional service to our retail customers by phone, email, and/or live chat; assisting with product information, pricing, and order specifications. This skilled individual will receive, review, and process incoming orders from the website/portal, email, and phone by gathering required details, entering order information into JDE, and preparing accurate job documentation for print manufacturing following our workflow standards. This customer-centered role ensures order details, artwork, and specifications are complete and accurate before orders move into production. The ideal candidate maintains a calm, pleasant demeanor, communicates clearly in both written and verbal interactions, and demonstrates strong attention to detail while managing multiple tasks in a fast-paced environment. Essential duties & responsibilities
Maintain working knowledge of our product line, including specifications, options, and ordering requirements available through the web portal and product materials. Coordinate and manage incoming customer orders received through the e-commerce portal, email, or telephone. Review supplied order information; download and organize digital artwork. Review and maintain customer account information to ensure accurate order processing. Generate price quotes and estimates. Enter order details into JDE for both standard and custom products. Review proofs, manage order revisions, and address customer questions or concerns. Collect and process customer payment information. Generate and print production paperwork and route orders to manufacturing departments. Proofread and verify order specifications, artwork, and instructions before releasing jobs to production. Communicate with production team members as needed to obtain order status or updates. Perform general filing and document management duties. Other duties may be assigned. Qualifications & requirements
Proficient computer and typing skills, with the ability to work across multiple monitors and software applications simultaneously. Strong written and verbal communication skills, with the ability to assist customers professionally and communicate calmly when resolving order questions or production concerns. Strong attention to detail when reviewing order information, correspondence, and digital files in a production environment where accuracy is critical. Ability to manage multiple orders and tasks simultaneously while maintaining accuracy and meeting deadlines. Pleasant, professional demeanor with a team-oriented attitude. Working knowledge of Outlook, Excel, Acrobat, JDE, pricing tools, and company web systems. Basic knowledge of graphic arts and print production is helpful but not required. Basic math skills, including calculating percentages, discounts, and square area. Availability to work overtime as needed and when mandated/scheduled. Education and/or experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Physical demands
Sitting for extended periods of time; using hands/fingers for typing; organizing paperwork; filing; handling order materials. Ability to use close vision for viewing computer screen, reading on screen and printed documents. May need to lift and/or move up to 25 pounds. Work environment
Standard office environment with moderate noise levels, including voices, office equipment, and telephones. Compensation
This is a full-time, non-union position with a pay range of $16.00 - $19.00 per hour, based upon individual experience and qualifications. Pay checks are issued weekly with direct deposit available Overtime is paid after 40 hours How to apply for this position
Submit your resume. If your resume is selected for further review, you will be contacted to undergo a brief 10-minute phone screen. If selected for further review, you will be contacted for an in-person application and interview. Important
All candidates must pass a pre-employment 5-panel urine drug screen to be considered for employment. Due to overwhelming interest, only candidates that are selected to interview will be notified. E-Verify
Admore, Inc., a wholly-owned subsidiary of Ennis, Inc. uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security. Benefits
Self-Funded Medical Health Plan with Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays. Company paid Life Insurance, AD&D and Long Term Disability Insurance. Optional flexible spending account (Medical and Dependent Care). Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more. PTO available at hire (pro-rated). Paid Holidays (9 recognized). 401(k) with employer match. Employee Appreciation Program. Company-wide seasonal events.
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Our in-person, onsite Customer Service - Order Entry Specialist provides courteous and professional service to our retail customers by phone, email, and/or live chat; assisting with product information, pricing, and order specifications. This skilled individual will receive, review, and process incoming orders from the website/portal, email, and phone by gathering required details, entering order information into JDE, and preparing accurate job documentation for print manufacturing following our workflow standards. This customer-centered role ensures order details, artwork, and specifications are complete and accurate before orders move into production. The ideal candidate maintains a calm, pleasant demeanor, communicates clearly in both written and verbal interactions, and demonstrates strong attention to detail while managing multiple tasks in a fast-paced environment. Essential duties & responsibilities
Maintain working knowledge of our product line, including specifications, options, and ordering requirements available through the web portal and product materials. Coordinate and manage incoming customer orders received through the e-commerce portal, email, or telephone. Review supplied order information; download and organize digital artwork. Review and maintain customer account information to ensure accurate order processing. Generate price quotes and estimates. Enter order details into JDE for both standard and custom products. Review proofs, manage order revisions, and address customer questions or concerns. Collect and process customer payment information. Generate and print production paperwork and route orders to manufacturing departments. Proofread and verify order specifications, artwork, and instructions before releasing jobs to production. Communicate with production team members as needed to obtain order status or updates. Perform general filing and document management duties. Other duties may be assigned. Qualifications & requirements
Proficient computer and typing skills, with the ability to work across multiple monitors and software applications simultaneously. Strong written and verbal communication skills, with the ability to assist customers professionally and communicate calmly when resolving order questions or production concerns. Strong attention to detail when reviewing order information, correspondence, and digital files in a production environment where accuracy is critical. Ability to manage multiple orders and tasks simultaneously while maintaining accuracy and meeting deadlines. Pleasant, professional demeanor with a team-oriented attitude. Working knowledge of Outlook, Excel, Acrobat, JDE, pricing tools, and company web systems. Basic knowledge of graphic arts and print production is helpful but not required. Basic math skills, including calculating percentages, discounts, and square area. Availability to work overtime as needed and when mandated/scheduled. Education and/or experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Physical demands
Sitting for extended periods of time; using hands/fingers for typing; organizing paperwork; filing; handling order materials. Ability to use close vision for viewing computer screen, reading on screen and printed documents. May need to lift and/or move up to 25 pounds. Work environment
Standard office environment with moderate noise levels, including voices, office equipment, and telephones. Compensation
This is a full-time, non-union position with a pay range of $16.00 - $19.00 per hour, based upon individual experience and qualifications. Pay checks are issued weekly with direct deposit available Overtime is paid after 40 hours How to apply for this position
Submit your resume. If your resume is selected for further review, you will be contacted to undergo a brief 10-minute phone screen. If selected for further review, you will be contacted for an in-person application and interview. Important
All candidates must pass a pre-employment 5-panel urine drug screen to be considered for employment. Due to overwhelming interest, only candidates that are selected to interview will be notified. E-Verify
Admore, Inc., a wholly-owned subsidiary of Ennis, Inc. uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security. Benefits
Self-Funded Medical Health Plan with Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays. Company paid Life Insurance, AD&D and Long Term Disability Insurance. Optional flexible spending account (Medical and Dependent Care). Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more. PTO available at hire (pro-rated). Paid Holidays (9 recognized). 401(k) with employer match. Employee Appreciation Program. Company-wide seasonal events.
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