Corval Group is hiring: IT End User Specialist in St Paul

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Position Description

IT Service Desk Analyst

Summary

The Information Technology End User Specialist will focus on being the in-person subject matter expert for end-user client application support and end user IT device (laptop, iPhone, iPad) support. The position will be a team member that provides support to end users, manages hardware inventory and develop\maintain business technology processes

Duties and Responsibilities

• Focus on the end user's technology experience and technical service needs.
• Collaborate with team members to resolve tickets using desk side, e-mail and telephone response relating to: installing, testing, configuring, maintaining, monitoring and troubleshooting customer workstation hardware, software, printers and Apple mobile devices.
• User administration in Active Directory, MS365, Adobe Admin Console, Zoom and other various systems.
• Subject matter expert for the end user applications used by the various groups within Corval Group.
• Primary team member for deploying laptops, PC's, iPhones and iPads.
• Assist the team responding to emergency outages.
• Assist the Systems Administrator, Network\Security Administrator with infrastructure related projects and image building.
• Provide timely reports of activities to management via service tickets.
• Prepare and ensure accuracy of documentation, procedures & manuals.
• Other duties as assigned.

Position Requirements

Experience, Education & Skills

• Associate's Degree in Information Technology or equivalent experience.
• 10 plus years of experience supporting end users in a MS Windows environment.
• 5 plus years of experience supporting iPhones and iPads, preferably using Meraki SM.
• Experience supporting Windows based laptops\PCs with MS Intune and Manage Engine (MEEC) for remote access and patching.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Ability to multitask and prioritize work.
• Strong organizational skills and attention to detail.

Working Conditions

• Office environment - extensive sitting at desk and computer; some standing, bending at the waist, stooping and reaching required; ability to lift 5-20 pounds occasionally.
• Ability to work flexible hours when needed for system upgrades, maintenance or repair.
• Ability to work onsite at St. Paul, MN office 7:00am-4:00pm

Equal Opportunity Employer

We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.