Medical Equipment Customer Service Representative

Rotech Healthcare Inc. - - Responsibilities: Serve as the first point of contact for patients and referral sources, ensuring accurate intake and insurance qualification; Coordinate documentation and service setup for respiratory products and medical equipment; Maintain organized records and referral logs in compliance with JCAHO and company standards; Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers); Collaborate with outside agencies to resolve patient issues and ensure continuity of care