Senior Director Operations

Senior Director, Operations: Our Portfolio Powerhouse and Experience Architect

At andCo Hospitality, we don’t do average. We design destinations that make guests say, “Wait… can I live here?” Now we’re looking for the leader who ensures that magic scales.

As our Senior Director, Operations, you’ll oversee the full performance engine behind our resorts and HOA communities: aligning people, property, process, and profitability across the portfolio. This is the role that turns vision into velocity. Strategy into standards. Culture into consistency.

If you know how to balance owner expectations, guest experience, operational rigor, and long‑term growth, without losing the human touch, we should talk.

What You’ll Own

Portfolio Leadership

• Oversee operational performance across all resorts and HOA‑managed properties.
• Partner with Resort Managers and HOA Boards to ensure strategic alignment, service excellence, and financial strength.
• Establish consistent operational standards while honoring the uniqueness of each property.
• Own and enforce the andCo Operating System and Scorecard across the portfolio, ensuring disciplined execution, measurable accountability, and consistent performance standards at every property.

Financial & Performance Excellence

• Drive revenue optimization, cost control, labor strategy, and NOI performance across the portfolio.
• Lead budgeting, forecasting, capital planning, and operational reporting.
• Implement performance dashboards and OKRs that move the needle, not just measure it.

HOA & Owner Relations

• Serve as executive liaison to HOA Boards and ownership groups.
• Align hospitality operations with governance requirements and long‑term asset value strategies.
• Navigate complex stakeholder dynamics with confidence, diplomacy, and clarity.

Operational Systems & Scalability

• Design and implement scalable SOPs, service standards, and operating models.
• Optimize cross‑property efficiencies (procurement, staffing models, vendor relationships).
• Elevate safety, sustainability, and compliance across all sites.

Culture & Leadership Development

• Build, coach, and develop high‑performing property leadership teams.
• Ensure Resort Managers are empowered, supported, and accountable.
• Champion a culture where hospitality professionals thrive, not just survive.

Guest Experience Innovation

• Ensure the andCo experience is consistent, personal, and operationally seamless.
• Translate brand promise into lived reality across every touchpoint.
• Future‑proof operations by embracing smart tech, thoughtful design, and modern service expectations.

You’re Built for This Because

• You bring 10+ years of progressive hospitality leadership experience, including multi‑property or regional oversight.
• You’ve led both resort operations and complex stakeholder environments (HOA/Board experience strongly preferred).
• You know how to run a P&L like a business owner.
• You think in systems, but lead with heart.
• You’ve built scalable operating models in growth or turnaround environments.
• You’re as comfortable in a board meeting as you are walking a property.
• You believe excellence isn’t loud, it’s consistent.
• You don’t hide behind reports. You use them to drive action.
• Bachelor’s degree in Hospitality, Business, or related field preferred. Advanced leadership experience that speaks for itself? We’re listening.

Why This Role Matters

This isn’t just about running resorts.

It’s about shaping a portfolio.

Protecting asset value.

Elevating teams.

Designing a future‑forward hospitality model that refuses to be average.

Sound Like Your Next Chapter?

If you’re ready to lead at altitude, while staying grounded in operational excellence, apply now. Let’s build something unforgettable.

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