Customer Service Representative
Springs Window Fashions, Phila, PA, United States
About Us
Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners and associates.
Our Team At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary $16.50 - $18.50 an hour with opportunities for continued advancement.
Flexible Work Schedules We are seeking someone for 11:30 am - 8:00 pm shifts Monday through Friday (no weekends!). We may also consider someone for 10:00 am - 6:30 pm shifts.
Benefits Offered
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full Time Associates Benefits
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
Fun Events
Monthly pop up events/competitions (various in nature) like…
Popsicle Parades
Pizza Parties
Holiday Luncheons
Annual Customer Service Week Celebration in October
Job Summary
Inbound Calls – no sales calls or cold calling
Pre‑Sales Assistance
Answer questions about products from our catalogs and help screens
Enter orders – sample swatches, quotes, new orders
Post‑Sales Assistance
Status updates/order tracking
Troubleshooting using available guides
Enter orders – parts, repair, remakes
Issue credits
Education and Experience
High School Diploma required
Skills/Training
Good communication skills (written, oral, listening, approachable)
Ability to build relationships with customers
Good analytical skills
Basic computer skills
Multitasking skills
Reliability
Paid comprehensive training provided
Product
Systems
Account
All CS agents have an ongoing success coach to aid in understanding performance and career path opportunities for continued growth/advancement
Physical Requirements
Work conditions are normal for an office environment
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Our Team At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary $16.50 - $18.50 an hour with opportunities for continued advancement.
Flexible Work Schedules We are seeking someone for 11:30 am - 8:00 pm shifts Monday through Friday (no weekends!). We may also consider someone for 10:00 am - 6:30 pm shifts.
Benefits Offered
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full Time Associates Benefits
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
Fun Events
Monthly pop up events/competitions (various in nature) like…
Popsicle Parades
Pizza Parties
Holiday Luncheons
Annual Customer Service Week Celebration in October
Job Summary
Inbound Calls – no sales calls or cold calling
Pre‑Sales Assistance
Answer questions about products from our catalogs and help screens
Enter orders – sample swatches, quotes, new orders
Post‑Sales Assistance
Status updates/order tracking
Troubleshooting using available guides
Enter orders – parts, repair, remakes
Issue credits
Education and Experience
High School Diploma required
Skills/Training
Good communication skills (written, oral, listening, approachable)
Ability to build relationships with customers
Good analytical skills
Basic computer skills
Multitasking skills
Reliability
Paid comprehensive training provided
Product
Systems
Account
All CS agents have an ongoing success coach to aid in understanding performance and career path opportunities for continued growth/advancement
Physical Requirements
Work conditions are normal for an office environment
#J-18808-Ljbffr