Technical Writer II - The Toro Company
The Toro Company, Bloomington, MN, United States
The
Technical Writer II will create topic-based instructional content that enables our customers to operate The Toro Company (TTC) machines safely and effectively. Manage content using the Windchill content management system and the DITA XML architecture while implementing the principles of minimalism. Create graphic line art, graphical procedures, and animations to improve the customer experience in learning how to use Toro products. Support our goal of differentiating TTC from competitors with innovative technical content that improves customer service.* This role will be based at the Bloomington, MN Toro's International Corporate Headquarters.
Fully remote is not available at this time.* This role will require 5-days on site during training.
The current team works 3-days on campus, with optional 2-days remote.* Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.* May require occasional travel to other company sites, distribution centers, or supplier locations.* Author instructional documentation that complies with the *Toro Style Guide for Technical Content*.* Create graphics that comply with the *Toro Graphics Style Guide.** Work closely with the supervisor to ensure that all projects follow the Technical Publications processes and have the proper priorities and support to meet plant production and on-line requirements.* Communicate cross functionally with Engineering, Product Evaluation, Legal, Safety, Test, Customer Care, and Marketing.* Create accurate instructional content for Toro machines and software using text, line art, graphic storyboards, and basic animations and augmented reality (AR) experiences.* Manage topic-based content. Apply the Toro content guides, topics, bookmaps, and overall structure when authoring content and assisting with the transition to topic-based authoring (DITA). Guide others in the use of topic-based authoring.* Create graphical procedures using your knowledge of user testing and audience needs. Create storyboards to help the Multimedia Designers understand the procedures so they can create effective animations. Apply the graphics style guide to graphics.* Provide basic training to writers about products, tools, graphics, processes, and style guides. Develop subject matter capabilities.* Provide significant support to team members leading annual objectives and initiatives.* Route workflow requests for changes and new content to the editor, supervisor, and product teams (Engineering, Legal, Safety, Test, and Customer Care) for review and approval, and incorporate appropriate changes in the content.* Manage a multi-project workload and complete all projects on time to meet production schedule requirements.* Create Operator’s Manuals, Installation Instructions, Getting Started Guides, App-Based Instructions, Knowledge Articles, and Release Notes.* Bachelor’s degree required from an accredited college in Scientific and Technical Communications, English, or related field or applicable experience as a technical content creator.* 3 plus years’ experience in the technical communications field.* Intermediate proficiency with XML. Experience with Arbor text Editor or similar application is required.* Intermediate proficiency with technical illustration. Experience with Adobe Illustrator, Corel Draw, or similar application is required.* Intermediate skills in creating basic animations.* Advanced proficiency with MS software (Excel, Word, and PowerPoint) is required.* Intermediate knowledge of mechanical, hydraulic, and electrical components of Toro machines, assembly drawings, schematics, and model structure.* Intermediate to advanced knowledge of processes and style guides used to create instructional content for machinery.* Demonstrated ability to independently accomplish the duties and responsibilities as listed.* Experience with Creo Illustrate and Creo Parametric CAD software is preferred.* Experience writing instructions for hardware (machines similar to Toro machines) and software products.* Demonstrated ability in technical illustration and animation/video creation.* Mechanical background with the ability to understand and communicate technical and mechanical concepts.* Familiarity with markup languages, such as XML or HTML.* Interest in emerging instructional technologies.* Familiarity with topic-based authoring (DITA architecture).***Competitive Salary*** **–** A reasonable salary estimate is $75,000-$91,000 for this opportunity.
The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app. #J-18808-Ljbffr
Technical Writer II will create topic-based instructional content that enables our customers to operate The Toro Company (TTC) machines safely and effectively. Manage content using the Windchill content management system and the DITA XML architecture while implementing the principles of minimalism. Create graphic line art, graphical procedures, and animations to improve the customer experience in learning how to use Toro products. Support our goal of differentiating TTC from competitors with innovative technical content that improves customer service.* This role will be based at the Bloomington, MN Toro's International Corporate Headquarters.
Fully remote is not available at this time.* This role will require 5-days on site during training.
The current team works 3-days on campus, with optional 2-days remote.* Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.* May require occasional travel to other company sites, distribution centers, or supplier locations.* Author instructional documentation that complies with the *Toro Style Guide for Technical Content*.* Create graphics that comply with the *Toro Graphics Style Guide.** Work closely with the supervisor to ensure that all projects follow the Technical Publications processes and have the proper priorities and support to meet plant production and on-line requirements.* Communicate cross functionally with Engineering, Product Evaluation, Legal, Safety, Test, Customer Care, and Marketing.* Create accurate instructional content for Toro machines and software using text, line art, graphic storyboards, and basic animations and augmented reality (AR) experiences.* Manage topic-based content. Apply the Toro content guides, topics, bookmaps, and overall structure when authoring content and assisting with the transition to topic-based authoring (DITA). Guide others in the use of topic-based authoring.* Create graphical procedures using your knowledge of user testing and audience needs. Create storyboards to help the Multimedia Designers understand the procedures so they can create effective animations. Apply the graphics style guide to graphics.* Provide basic training to writers about products, tools, graphics, processes, and style guides. Develop subject matter capabilities.* Provide significant support to team members leading annual objectives and initiatives.* Route workflow requests for changes and new content to the editor, supervisor, and product teams (Engineering, Legal, Safety, Test, and Customer Care) for review and approval, and incorporate appropriate changes in the content.* Manage a multi-project workload and complete all projects on time to meet production schedule requirements.* Create Operator’s Manuals, Installation Instructions, Getting Started Guides, App-Based Instructions, Knowledge Articles, and Release Notes.* Bachelor’s degree required from an accredited college in Scientific and Technical Communications, English, or related field or applicable experience as a technical content creator.* 3 plus years’ experience in the technical communications field.* Intermediate proficiency with XML. Experience with Arbor text Editor or similar application is required.* Intermediate proficiency with technical illustration. Experience with Adobe Illustrator, Corel Draw, or similar application is required.* Intermediate skills in creating basic animations.* Advanced proficiency with MS software (Excel, Word, and PowerPoint) is required.* Intermediate knowledge of mechanical, hydraulic, and electrical components of Toro machines, assembly drawings, schematics, and model structure.* Intermediate to advanced knowledge of processes and style guides used to create instructional content for machinery.* Demonstrated ability to independently accomplish the duties and responsibilities as listed.* Experience with Creo Illustrate and Creo Parametric CAD software is preferred.* Experience writing instructions for hardware (machines similar to Toro machines) and software products.* Demonstrated ability in technical illustration and animation/video creation.* Mechanical background with the ability to understand and communicate technical and mechanical concepts.* Familiarity with markup languages, such as XML or HTML.* Interest in emerging instructional technologies.* Familiarity with topic-based authoring (DITA architecture).***Competitive Salary*** **–** A reasonable salary estimate is $75,000-$91,000 for this opportunity.
The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app. #J-18808-Ljbffr