Customer Service Representative
Conductive Containers, Inc., Osseo, MN, United States
With over 90 years of combined experience, Conductive Containers, Inc. and Crestline Plastics, Inc. are pioneers in ESD and specialty optics packaging, focused on protecting high-value, mission-critical components across diverse industries such as electronics, optics, aerospace, defense, industrial, and medical devices.
Our two US-based manufacturing facilities enable us to deliver quick turnaround times for services such as thermoforming, injection molding, foam fabrication, box and tote production, and multi-substrate assembly.
Driven by experience, a strong commitment to quality, service and engineering excellence, our team leads the industry in providing ESD, optics, FOD, and protective packaging solutions for industries that demand the highest standards.
Job Summary
We’re hiring a hands-on Customer Service Representative to be the primary point of contact for customers, supporting orders from quotes through completion. Each day you will partner with internal team members such as Sales, Project Management, Engineering, Manufacturing, and Shipping to deliver custom and standard product solutions with exceptional, high-touch service. Key Responsibilities
Receive and respond to customer inquiries, RFQs, and orders via phone and email Build and maintain a strong working relationship with assigned customers and POCs, proactively providing order status updates Enter repeat custom orders for assigned customer accounts/region Provide customers with pricing quotes for repeat orders Manage change orders, cancellations, and expediting requests Problem Resolution & Communication
Track order details and key milestones, keeping customers and internal team members informed of status and changes Proactively identify and mitigate issues that could delay processing or manufacturing Reprioritize workflow to meet customer timeframes and expectations Administrative
Maintain accurate records of customer interactions and transactions Seek process efficiencies and document standard operating procedures (SOPs) Help develop and implement customer service policies and best practices Shift towards execution ownership from quote through delivery – more than order processing Treat each conversation (End User, Distributor, Rep, Sales Mgr) as a data gathering opportunity Move beyond responsiveness to a proactive experience management Required Qualifications, Skills, and Abilities
Minimum 2 years of customer service or similar experience; extensive phone communication experience required Proficient with Microsoft Office (advanced Excel skills strongly preferred) Ability to read and analyze purchase orders, drawings, and vendor reference material Exceptional attention to detail- catches errors early and maintains accurate records and SOPs Strong organization skills- stays organized while balancing multiple projects with conflicting deadlines Remains calm under pressure- communicates clearly and professionally with customers and team members during stressful situations Embraces continuous improvement- seeks out efficiencies and ways to improve workflow Possess a solution-oriented mentality- takes feedback and creates actionable steps towards resolution Displays a positive attitude- collaborates with and provides support to team members Nice to Have
Experience working in a fast-paced manufacturing environment Experience working with Made2Manage or other ERP systems Experience with Salesforce CRM Strong aptitude for learning and working with technology systems, including automation and process improvement tools Background in inside sales, purchasing, sourcing, or replenishment is an advantage Ability to support West Coast business hours Employees work onsite in our Maple Grove, MN office – you must be local to the Twin Cities metro area to join our team Frequent phone, email, and in-person communications with customers and internal teams Primarily desk-based work with extended computer use Occasional exposure to manufacturing floor Occasional bending, reaching, or lifting (up to 25 lbs) Compensation and Benefits
Employment status: full-time, exempt Salary: $50,000 - $65,000 annual starting range, depending on experience and qualifications Benefits: we offer a comprehensive benefit package available to all eligible employees, including: Medical, dental, and vision coverage Health Savings Account (HSA) with employer contribution Flexible Spending Account (FSA) Disability, Life and AD&D, and critical illness coverage Safe Harbor 401k with employer contribution Paid holidays and PTO Disclaimer
This role involves access to Controlled Unclassified Information (CUI). Due to the nature of the work and applicable export control requirements, candidates must be a ‘U.S. person’ as defined by ITAR (22 CFR 120.15). Employment is contingent upon verification of ‘U.S. person’ status (citizen, lawful permanent resident, or another ITAR‑defined category), successful completion of background check, and successful completion of a drug screen. We comply with applicable federal export control requirements and will verify eligibility as part of the hiring process. We are an equal opportunity employer and will consider qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available for qualified applicants with disabilities; please contact us to request an accommodation.
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We’re hiring a hands-on Customer Service Representative to be the primary point of contact for customers, supporting orders from quotes through completion. Each day you will partner with internal team members such as Sales, Project Management, Engineering, Manufacturing, and Shipping to deliver custom and standard product solutions with exceptional, high-touch service. Key Responsibilities
Receive and respond to customer inquiries, RFQs, and orders via phone and email Build and maintain a strong working relationship with assigned customers and POCs, proactively providing order status updates Enter repeat custom orders for assigned customer accounts/region Provide customers with pricing quotes for repeat orders Manage change orders, cancellations, and expediting requests Problem Resolution & Communication
Track order details and key milestones, keeping customers and internal team members informed of status and changes Proactively identify and mitigate issues that could delay processing or manufacturing Reprioritize workflow to meet customer timeframes and expectations Administrative
Maintain accurate records of customer interactions and transactions Seek process efficiencies and document standard operating procedures (SOPs) Help develop and implement customer service policies and best practices Shift towards execution ownership from quote through delivery – more than order processing Treat each conversation (End User, Distributor, Rep, Sales Mgr) as a data gathering opportunity Move beyond responsiveness to a proactive experience management Required Qualifications, Skills, and Abilities
Minimum 2 years of customer service or similar experience; extensive phone communication experience required Proficient with Microsoft Office (advanced Excel skills strongly preferred) Ability to read and analyze purchase orders, drawings, and vendor reference material Exceptional attention to detail- catches errors early and maintains accurate records and SOPs Strong organization skills- stays organized while balancing multiple projects with conflicting deadlines Remains calm under pressure- communicates clearly and professionally with customers and team members during stressful situations Embraces continuous improvement- seeks out efficiencies and ways to improve workflow Possess a solution-oriented mentality- takes feedback and creates actionable steps towards resolution Displays a positive attitude- collaborates with and provides support to team members Nice to Have
Experience working in a fast-paced manufacturing environment Experience working with Made2Manage or other ERP systems Experience with Salesforce CRM Strong aptitude for learning and working with technology systems, including automation and process improvement tools Background in inside sales, purchasing, sourcing, or replenishment is an advantage Ability to support West Coast business hours Employees work onsite in our Maple Grove, MN office – you must be local to the Twin Cities metro area to join our team Frequent phone, email, and in-person communications with customers and internal teams Primarily desk-based work with extended computer use Occasional exposure to manufacturing floor Occasional bending, reaching, or lifting (up to 25 lbs) Compensation and Benefits
Employment status: full-time, exempt Salary: $50,000 - $65,000 annual starting range, depending on experience and qualifications Benefits: we offer a comprehensive benefit package available to all eligible employees, including: Medical, dental, and vision coverage Health Savings Account (HSA) with employer contribution Flexible Spending Account (FSA) Disability, Life and AD&D, and critical illness coverage Safe Harbor 401k with employer contribution Paid holidays and PTO Disclaimer
This role involves access to Controlled Unclassified Information (CUI). Due to the nature of the work and applicable export control requirements, candidates must be a ‘U.S. person’ as defined by ITAR (22 CFR 120.15). Employment is contingent upon verification of ‘U.S. person’ status (citizen, lawful permanent resident, or another ITAR‑defined category), successful completion of background check, and successful completion of a drug screen. We comply with applicable federal export control requirements and will verify eligibility as part of the hiring process. We are an equal opportunity employer and will consider qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available for qualified applicants with disabilities; please contact us to request an accommodation.
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