Veeam Renewal Support Specialist - Hybrid - Chicago, IL
CDW, Chicago, IL, United States
Renewal Support Specialist I
The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness. What you'll do: Quote transactional renewals and respond to inquiries from sales regarding expiring contracts Consult with sales to prepare renewal quotes and identify upselling opportunities Build and maintain business relationships with sales teams and partner contacts Attend partner-specific and renewal-related training sessions Collaborate with Product Specialists and partners to support sales efforts Maintain responsiveness to sales and customer needs Participate in external training and conferences (with manager approval) Support renewal operations by managing quote preparation and pipeline tracking What we expect of you: Bachelor's Degree, OR 4 years of experience in Renewal Support or a related field Proficiency in Microsoft Office Suite Strong written and verbal communication skills Ability to manage multiple priorities and meet deadlines in a dynamic environment Attention to detail and accuracy Time-management and organizational skills Ability to prioritize work under pressure and frequent interruptions Willingness to travel up to 10% as needed Ability to understand and apply written and verbal instructions Experience in technology sales support (preferred) Pay range: $25.00 - $34.62 depending on experience and skill set Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization. We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours.
The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness. What you'll do: Quote transactional renewals and respond to inquiries from sales regarding expiring contracts Consult with sales to prepare renewal quotes and identify upselling opportunities Build and maintain business relationships with sales teams and partner contacts Attend partner-specific and renewal-related training sessions Collaborate with Product Specialists and partners to support sales efforts Maintain responsiveness to sales and customer needs Participate in external training and conferences (with manager approval) Support renewal operations by managing quote preparation and pipeline tracking What we expect of you: Bachelor's Degree, OR 4 years of experience in Renewal Support or a related field Proficiency in Microsoft Office Suite Strong written and verbal communication skills Ability to manage multiple priorities and meet deadlines in a dynamic environment Attention to detail and accuracy Time-management and organizational skills Ability to prioritize work under pressure and frequent interruptions Willingness to travel up to 10% as needed Ability to understand and apply written and verbal instructions Experience in technology sales support (preferred) Pay range: $25.00 - $34.62 depending on experience and skill set Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization. We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours.