Residential Mortgage Processor

Summary The Residential Mortgage Processor plays a crucial role in assisting Residential Lenders and their clients from the Origination phase to the Closing of loan files. This position requires gathering and reviewing documentation from borrowers and third parties to ensure compliance with product and program guidelines. As a Client Advocate, you will actively communicate through various channels, including telephone and email, to meet the needs of all stakeholders. Responsibilities: Complete clerical and administrative tasks, including preparing and examining customer applications for residential real estate loans. Verify and confirm the completeness and accuracy of applications. Review the process and follow up on any missing documents from borrowers. Request and assess information from third parties, such as Credit, AUS, and VOE. Maintain comprehensive knowledge of FNMA and Freddie Mac guidelines. Prepare files for underwriting by ensuring that documentation provided by the MLO and/or client supports AUS findings and complies with investor requirements. Follow up on underwriting conditions after the initial loan decision and resubmit loan files for final approval. Maintain regular communication with Residential Loan Officers, applicants, and others involved in the transaction regarding the status of loan applications, thereby fostering strong customer relations and ensuring smooth and timely processing and closing transactions. Address and resolve customer inquiries effectively. Demonstrate the ability to handle detailed instructions under pressure and manage a higher volume of complex issues. Carry out additional duties as assigned by the Mortgage Operations Manager. Qualifications To succeed in this role, candidates must perform essential duties satisfactorily. The requirements outlined below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. Education and Experience A high school diploma or GED equivalent with knowledge comparable to two years of college education, alongside a minimum of two years of experience in administrative and government loan processing, including one year in conventional loan processing. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Capable of writing straightforward correspondence and effectively presenting information in one-on-one and small group situations. Mathematical Skills Proficient in adding, subtracting, multiplying, and dividing using whole numbers, fractions, and decimals. Ability to compute rates, ratios, and percentages, along with interpreting bar graphs. Reasoning Ability Ability to apply common sense to carry out detailed written or oral instructions. Adept at addressing problems involving a few concrete variables in standardized situations. Computer Skills The individual must have knowledge of word processing software and be familiar with computers to effectively use the Bank's systems for inputting and accessing loan data and generating loan processing documents accurately and efficiently. Other Skills and Abilities Knowledge of current accepted underwriting guidelines for conventional and government loans. Proficiency in analyzing real estate contracts, financial statements, appraisals, tax returns, credit reports, and all other credit verifications. Physical Demands The physical demands described here must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. Frequent standing is required, with occasional sitting and reaching. Specific vision abilities required include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are typical for employees while performing essential functions. Reasonable accommodations may be made for individuals with disabilities. The noise level in the work environment is usually quiet. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer must notify all applicants of their rights under federal employment laws. For further information, please review the 'Know Your Rights' notice from the Department of Labor.