Customer Service Representative - Traverse City Area
The Pivot Group, Traverse City, MI, United States
Customer Service Representative - Traverse City Area
Customer Service Representative | Traverse City, MI Salary Range:
$44,000 - $64,000 depending on experience Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Traverse City seeking skilled Customer Service Representatives. The Opportunity We collaborate with manufacturing companies in the Traverse City region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering. Key Responsibilities Process customer orders accurately and efficiently, ensuring alignment with production schedules. Respond to customer inquiries regarding product specifications, order status, and delivery timelines. Resolve customer complaints and issues related to product quality, shipping discrepancies, or service failures. Coordinate with production, logistics, and quality control departments to fulfill customer requests and resolve problems. Maintain detailed records of customer interactions, orders, and resolutions within the CRM system. Provide product information and basic technical support by understanding manufacturing processes and product applications. Facilitate product returns, exchanges, and warranty claims according to company policies. Recommended Qualifications Proven experience in a customer service role, ideally within a manufacturing or industrial environment. Excellent verbal and written communication skills, with the ability to articulate technical product information clearly. Proficiency with CRM software and order management or ERP systems. Demonstrated ability to efficiently resolve customer inquiries, complaints, and product-related issues. Basic understanding of manufacturing processes, product specifications, and supply chain logistics. Strong organizational skills and attention to detail for accurate order processing and record keeping. Bonus Qualifications Familiarity with manufacturing processes or industrial products. Experience with ERP systems (e.g., SAP, Oracle, NetSuite) for order management or production tracking. Basic understanding of supply chain logistics and lead times. Ability to interpret technical specifications or product diagrams. Experience supporting B2B customers in a technical or industrial environment. Job Titles That Should Apply Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
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Customer Service Representative | Traverse City, MI Salary Range:
$44,000 - $64,000 depending on experience Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Traverse City seeking skilled Customer Service Representatives. The Opportunity We collaborate with manufacturing companies in the Traverse City region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering. Key Responsibilities Process customer orders accurately and efficiently, ensuring alignment with production schedules. Respond to customer inquiries regarding product specifications, order status, and delivery timelines. Resolve customer complaints and issues related to product quality, shipping discrepancies, or service failures. Coordinate with production, logistics, and quality control departments to fulfill customer requests and resolve problems. Maintain detailed records of customer interactions, orders, and resolutions within the CRM system. Provide product information and basic technical support by understanding manufacturing processes and product applications. Facilitate product returns, exchanges, and warranty claims according to company policies. Recommended Qualifications Proven experience in a customer service role, ideally within a manufacturing or industrial environment. Excellent verbal and written communication skills, with the ability to articulate technical product information clearly. Proficiency with CRM software and order management or ERP systems. Demonstrated ability to efficiently resolve customer inquiries, complaints, and product-related issues. Basic understanding of manufacturing processes, product specifications, and supply chain logistics. Strong organizational skills and attention to detail for accurate order processing and record keeping. Bonus Qualifications Familiarity with manufacturing processes or industrial products. Experience with ERP systems (e.g., SAP, Oracle, NetSuite) for order management or production tracking. Basic understanding of supply chain logistics and lead times. Ability to interpret technical specifications or product diagrams. Experience supporting B2B customers in a technical or industrial environment. Job Titles That Should Apply Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
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