Customer Service Representative - Plainwell Area
The Pivot Group, Plainwell, MI, United States
Customer Service Representative - Plainwell Area
Customer Service Representative | Plainwell, MI
Salary Range:
$40,000 - $60,000 depending on experience
Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Plainwell seeking experienced Customer Service Representatives.
The Opportunity We collaborate with manufacturing companies in the Plainwell region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.
Key Responsibilities
Process customer orders accurately, including custom specifications and volume requirements.
Respond to inquiries regarding product availability, lead times, pricing, and technical specifications.
Resolve customer complaints related to product quality, shipping discrepancies, or delivery delays.
Coordinate with production, logistics, and sales teams to ensure timely order fulfillment and communication.
Provide customers with updates on order status, production schedules, and shipping information.
Maintain accurate customer records and order history within the CRM or ERP system.
Escalate complex technical issues or unresolved complaints to appropriate internal departments for resolution.
Recommended Qualifications
Proven experience in customer service, preferably within a manufacturing or industrial environment.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to quickly learn and understand manufacturing products, processes, and technical specifications.
Proficiency with CRM software and/or ERP systems for order management and inquiry tracking.
Bonus Qualifications
Experience with manufacturing ERP systems (e.g., SAP, Oracle)
Basic understanding of manufacturing processes or supply chain logistics
Familiarity with technical product specifications or industrial terminology
Previous experience in a B2B (business-to-business) customer service environment
Job Titles That Should Apply Customer Service Representative, Customer Support Specialist, Client Service Representative, Customer Service Agent, Contact Center Representative, Help Desk Agent, Customer Experience Specialist, Client Relations Specialist, Service Advisor, Member Service Representative
Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match‑driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
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Salary Range:
$40,000 - $60,000 depending on experience
Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Plainwell seeking experienced Customer Service Representatives.
The Opportunity We collaborate with manufacturing companies in the Plainwell region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.
Key Responsibilities
Process customer orders accurately, including custom specifications and volume requirements.
Respond to inquiries regarding product availability, lead times, pricing, and technical specifications.
Resolve customer complaints related to product quality, shipping discrepancies, or delivery delays.
Coordinate with production, logistics, and sales teams to ensure timely order fulfillment and communication.
Provide customers with updates on order status, production schedules, and shipping information.
Maintain accurate customer records and order history within the CRM or ERP system.
Escalate complex technical issues or unresolved complaints to appropriate internal departments for resolution.
Recommended Qualifications
Proven experience in customer service, preferably within a manufacturing or industrial environment.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to quickly learn and understand manufacturing products, processes, and technical specifications.
Proficiency with CRM software and/or ERP systems for order management and inquiry tracking.
Bonus Qualifications
Experience with manufacturing ERP systems (e.g., SAP, Oracle)
Basic understanding of manufacturing processes or supply chain logistics
Familiarity with technical product specifications or industrial terminology
Previous experience in a B2B (business-to-business) customer service environment
Job Titles That Should Apply Customer Service Representative, Customer Support Specialist, Client Service Representative, Customer Service Agent, Contact Center Representative, Help Desk Agent, Customer Experience Specialist, Client Relations Specialist, Service Advisor, Member Service Representative
Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match‑driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
#J-18808-Ljbffr