Enterprise ITSM & AI Reliability Lead

An international financial institution is seeking an Associate Service Management Officer to lead the Incident and Problem Management processes. The successful candidate will provide enterprise-level leadership and governance while driving continuous improvement initiatives using advanced analytics and AI insights. Candidates should possess extensive IT Service Management experience, strong proficiency in ServiceNow, and the ability to define key metrics. This role promises significant impact in enhancing service reliability and operational risk oversight. #J-18808-Ljbffr