Underwriting Support Specialist II - West Coast
AmeriTrust Group, Phoenix, AZ, United States
The Underwriting Support Specialist II performs a variety of administrative support tasks including entry of new and renewal business submissions, review, updating and distribution of incoming bureau experience modification worksheets, responding to agency and customer inquiries, managing incoming email and phones, and other support duties, as needed.
RESPONSIBILITIES/TASKS:
Review and entry of new business submissions
Check reservation system for prior receipt of submission
Enter account information including names, addresses, FEIN, agency, and effective date
Enter classifications, payroll, and experience mod to rate submission
File submission correspondence in WC system
Review and entry of renewal submissions
Review, update and distribution of bureau experience modification worksheets
Access bureau systems to retrieve worksheets
Compare worksheet experience mod date and factor with experience mod factor and dates and update if appropriate
Distribute mod worksheets to appropriate underwriters
File experience mod worksheets and corresponding written communication
Initiates timely renewal process with agencies, requesting and preparing updated payroll, employee counts, loss experience, and supplemental applications
Follow up with account managers for completion of file documentation
Monitors and maintains group underwriting email inbox
Other support duties, as needed
Responds to communication from underwriters, agents, clients and rating bureaus. Evaluates and take appropriate action within designated timeframes.
Answers incoming calls to the customer service line
Assists customers with portal navigation
Assist Claim department with information inquiries
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS: EDUCATION: High school diploma or G.E.D required. Additional college and/or insurance related course study desirable. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE: Minimum of 2 years in insurance. Workers compensation knowledge and experience working in the workers’ compensation line of business preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Knowledge of insurance practices/procedures.
General knowledge of worker’s compensation a plus
Excellent verbal and written communication and computer skills required
Strong customer and team-oriented work experience and ethic
Familiarity with commercial insurance bureau and underwriting processes
Ability to work effectively independently and as a team is essential
Accurate math and data entry skills required
Ability to organize daily work responsibilities and meet deadlines
Ability to take initiative and recommend changes to improve operational performance
Knowledge of computers and company standard software programs, with intermediate knowledge of Excel
Excellent customer service skills are essential
Effective problem solving and attention to detail skills are essential
Ability to communicate effectively via phone and email
WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $38,100 and $64,000.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
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RESPONSIBILITIES/TASKS:
Review and entry of new business submissions
Check reservation system for prior receipt of submission
Enter account information including names, addresses, FEIN, agency, and effective date
Enter classifications, payroll, and experience mod to rate submission
File submission correspondence in WC system
Review and entry of renewal submissions
Review, update and distribution of bureau experience modification worksheets
Access bureau systems to retrieve worksheets
Compare worksheet experience mod date and factor with experience mod factor and dates and update if appropriate
Distribute mod worksheets to appropriate underwriters
File experience mod worksheets and corresponding written communication
Initiates timely renewal process with agencies, requesting and preparing updated payroll, employee counts, loss experience, and supplemental applications
Follow up with account managers for completion of file documentation
Monitors and maintains group underwriting email inbox
Other support duties, as needed
Responds to communication from underwriters, agents, clients and rating bureaus. Evaluates and take appropriate action within designated timeframes.
Answers incoming calls to the customer service line
Assists customers with portal navigation
Assist Claim department with information inquiries
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS: EDUCATION: High school diploma or G.E.D required. Additional college and/or insurance related course study desirable. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE: Minimum of 2 years in insurance. Workers compensation knowledge and experience working in the workers’ compensation line of business preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Knowledge of insurance practices/procedures.
General knowledge of worker’s compensation a plus
Excellent verbal and written communication and computer skills required
Strong customer and team-oriented work experience and ethic
Familiarity with commercial insurance bureau and underwriting processes
Ability to work effectively independently and as a team is essential
Accurate math and data entry skills required
Ability to organize daily work responsibilities and meet deadlines
Ability to take initiative and recommend changes to improve operational performance
Knowledge of computers and company standard software programs, with intermediate knowledge of Excel
Excellent customer service skills are essential
Effective problem solving and attention to detail skills are essential
Ability to communicate effectively via phone and email
WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $38,100 and $64,000.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#J-18808-Ljbffr