Account Manager
Prolific Digital, Louisville, KY, United States
Prolific Digital is a boutique creative web design and branding studio built around organizations doing work that matters. We're a small, intentional team—we don't take on clients just to fill a roster, and we don't hire just to fill a seat. The work is real, the relationships are genuine, and the people we bring on take pride in both.
We're looking for an Account Manager who wants to own the client side of our business.
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The role You're the primary point of contact for our clients. You own the relationship—communication, expectations, coordination, and delivery. You keep projects moving, catch problems early, and make sure clients always know where things stand.
You own your accounts—that means growing them too. Spot the opportunities and surface them.
---
What you'll do Client relationships & communication
— Serve as the primary point of contact across all active accounts
— Lead client check-ins, status updates, and review calls
— Set and manage expectations clearly and proactively
— Translate client feedback into actionable direction for the internal team
— Manage 4–6 concurrent projects across discovery, design, development, and launch
— Coordinate between designers, developers, and clients to keep work moving
— Identify risks and blockers early—don't wait for things to surface on their own
— Keep project documentation clean and current in Notion
— Develop a deep understanding of each client's goals and challenges
— Identify and surface natural opportunities for expanded work—no cold pitching required
— Help ensure clients feel genuinely supported, not just managed
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What we're looking for 3+ years of account management experience, ideally at a creative or digital agency. You're someone who can take complex ideas—technical constraints, creative tradeoffs, shifting timelines—and communicate them clearly to people who aren't in the weeds. Clients should always leave a conversation with you feeling informed and confident, never confused. You communicate directly. You follow through. You're organized without being rigid, and you thrive when you have ownership rather than a script to follow.
Familiarity with tools like Notion, Loom, Google Workspace, and Slack is expected. We're an AI-forward team—comfort using AI tools like Claude in your daily workflow is a genuine plus.
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What success looks like in 90 days Clients know your name and feel taken care of. The internal team has visibility into every project. You've taken ownership of your accounts without needing to be managed. You've spotted at least one process gap and said something about it.
---
What you won't find here Layers of management, bloated processes, or work that exists to look busy. We move quickly, trust each other, and take pride in doing thoughtful work for clients who care. If you need rigid structure to function, this probably isn't the right fit. If you thrive with ownership and latitude—this is it.
---
Salary: $55,000–$70,000 depending on experience
Total compensation perspective: At the top of this range with full benefits, the complete package is valued at approximately $85,000–$90,000+ annually when factoring in:
Health, dental, and vision insurance — 100% company paid
401(k) with 5% company match (eligible after year one)
2 weeks paid company closure at the end of the year
11 federal holidays off
Flex time off
Hybrid — Louisville, KY based preferred
---
How to apply Send an email to hello@prolificdigital.com with your resume and a brief note about a client relationship you're proud of—what made it hard, and how you handled it.
#J-18808-Ljbffr
We're looking for an Account Manager who wants to own the client side of our business.
---
The role You're the primary point of contact for our clients. You own the relationship—communication, expectations, coordination, and delivery. You keep projects moving, catch problems early, and make sure clients always know where things stand.
You own your accounts—that means growing them too. Spot the opportunities and surface them.
---
What you'll do Client relationships & communication
— Serve as the primary point of contact across all active accounts
— Lead client check-ins, status updates, and review calls
— Set and manage expectations clearly and proactively
— Translate client feedback into actionable direction for the internal team
— Manage 4–6 concurrent projects across discovery, design, development, and launch
— Coordinate between designers, developers, and clients to keep work moving
— Identify risks and blockers early—don't wait for things to surface on their own
— Keep project documentation clean and current in Notion
— Develop a deep understanding of each client's goals and challenges
— Identify and surface natural opportunities for expanded work—no cold pitching required
— Help ensure clients feel genuinely supported, not just managed
---
What we're looking for 3+ years of account management experience, ideally at a creative or digital agency. You're someone who can take complex ideas—technical constraints, creative tradeoffs, shifting timelines—and communicate them clearly to people who aren't in the weeds. Clients should always leave a conversation with you feeling informed and confident, never confused. You communicate directly. You follow through. You're organized without being rigid, and you thrive when you have ownership rather than a script to follow.
Familiarity with tools like Notion, Loom, Google Workspace, and Slack is expected. We're an AI-forward team—comfort using AI tools like Claude in your daily workflow is a genuine plus.
---
What success looks like in 90 days Clients know your name and feel taken care of. The internal team has visibility into every project. You've taken ownership of your accounts without needing to be managed. You've spotted at least one process gap and said something about it.
---
What you won't find here Layers of management, bloated processes, or work that exists to look busy. We move quickly, trust each other, and take pride in doing thoughtful work for clients who care. If you need rigid structure to function, this probably isn't the right fit. If you thrive with ownership and latitude—this is it.
---
Salary: $55,000–$70,000 depending on experience
Total compensation perspective: At the top of this range with full benefits, the complete package is valued at approximately $85,000–$90,000+ annually when factoring in:
Health, dental, and vision insurance — 100% company paid
401(k) with 5% company match (eligible after year one)
2 weeks paid company closure at the end of the year
11 federal holidays off
Flex time off
Hybrid — Louisville, KY based preferred
---
How to apply Send an email to hello@prolificdigital.com with your resume and a brief note about a client relationship you're proud of—what made it hard, and how you handled it.
#J-18808-Ljbffr