Lending Services Prep Scan and Index Account Specialist
First Horizon, Memphis, TN, United States
Lending Services Prep Scan And Index Account Specialist
At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Lending Services Prep Scan and Index Account Specialist is responsible for mail and imaging responsibilities. The Account Specialist will process incoming and outgoing documents to make designated loan information available to users digitally by identifying, preparing, scanning, indexing, and delivering incoming mail and other documents. This role will support the Prep/Scan/Index and Vault Teams. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Lending Services. We are seeking dedicated, organized, and disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done. Essential Duties And Responsibilities: 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses year over year. 30% Service Quality: Delivers on our service promise in Lending Services (measured by Service Level Agreements, customer feedback, error reports) 20% Risk Management: Quality and accuracy (measured by various auditors). Ensuring sound risk management and internal controls are met 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate Areas Of Responsibility Include: Responsible for ensuring proper receipt of daily documents Education And/Or Work Experience Requirements: High school diploma or equivalent. 1 or more years' professional loan servicing/operations experience or equivalent/related work experience. Abilities: To handle multiple tasks and prioritize To work with little supervision but know when to ask for help To maintain a positive working relationship with internal business partners and teammates To take a systematic approach to organizing work Skills: Impeccable customer service and customer centric focus Problem-solving skills Excellent verbal and written communication skills Strong keyboarding / data entry ability Proficient computer skills, especially Microsoft Office applications Attention to detail and ability to identify potential issues Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards About Us: First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights:
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Lending Services Prep Scan and Index Account Specialist is responsible for mail and imaging responsibilities. The Account Specialist will process incoming and outgoing documents to make designated loan information available to users digitally by identifying, preparing, scanning, indexing, and delivering incoming mail and other documents. This role will support the Prep/Scan/Index and Vault Teams. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Lending Services. We are seeking dedicated, organized, and disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done. Essential Duties And Responsibilities: 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses year over year. 30% Service Quality: Delivers on our service promise in Lending Services (measured by Service Level Agreements, customer feedback, error reports) 20% Risk Management: Quality and accuracy (measured by various auditors). Ensuring sound risk management and internal controls are met 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate Areas Of Responsibility Include: Responsible for ensuring proper receipt of daily documents Education And/Or Work Experience Requirements: High school diploma or equivalent. 1 or more years' professional loan servicing/operations experience or equivalent/related work experience. Abilities: To handle multiple tasks and prioritize To work with little supervision but know when to ask for help To maintain a positive working relationship with internal business partners and teammates To take a systematic approach to organizing work Skills: Impeccable customer service and customer centric focus Problem-solving skills Excellent verbal and written communication skills Strong keyboarding / data entry ability Proficient computer skills, especially Microsoft Office applications Attention to detail and ability to identify potential issues Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards About Us: First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights:
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.