Group Housing Coordinator
Opal Corporate Office, Delray Beach, FL, United States
Location:
Onsite corporate office – Delray Beach or Sarasota, FL, Portsmouth, NH or Portland, ME
Employment Type:
Full-Time
About the Role Opal Collection is seeking an experienced and highly organized Group Housing Coordinator (GHC) to manage the end-to-end group housing process for a portfolio of up to 10 hotels. This role supports a mix of smaller, low-volume group hotels and mid-size luxury properties with high group activity, requiring strong prioritization, communication, and attention to detail.
The GHC will serve as the primary housing liaison from sales turnover through group arrival, ensuring a seamless experience for meeting planners, hotel teams, and guests. This position also supports Revenue Management with regards to managing group inventory.
Key Responsibilities
Manage the group housing process from sales turnover through arrival for assigned properties
Serve as the main point of contact for meeting planners regarding room blocks, cut-off dates, rooming lists, contracted upgrades, VIPs and reservation questions
Set up, maintain, and monitor group room blocks in various systems including HMS, Marsha and Opera.
Track pickup, communicate status updates, and send cut-off reminders and final reports
Coordinate closely with Sales, Revenue, and Front Office teams across multiple hotels
Ensure accurate rooming lists are received, reviewed, and loaded according to property standards
Proactively identify and resolve housing challenges before arrival
Maintain organized records, timelines, and reporting for multiple groups and properties simultaneously
Responsible for routine system audits ensuring all group matches across all systems
Must be able to run group reports as needed, and provide knowledgeable insight to management based on analyses of these group reports (ie: anticipated wash or higher pick-up expected)
Attend weekly revenue or sales meetings as necessary, including being an active participant in group inventory discussions
What We’re Looking For
2+ years of hotel group housing, group reservations, or group sales coordination experience
Experience supporting multiple properties or high group volume strongly preferred
Strong organizational skills with the ability to manage competing deadlines
Excellent written and verbal communication skills
Comfort working with hotel brand systems (Marriott, IHG or similar preferred)
A proactive, solutions-oriented mindset with strong attention to detail
Why Opal Collection
Work with a diverse portfolio of distinctive luxury and lifestyle hotels
Opportunity to support both boutique and larger group-driven properties
Collaborative team environment with room to grow and expand responsibility
Competitive pay and benefits aligned with experience
Compensation Compensation is competitive and commensurate with experience, complexity of portfolio, and market.
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Onsite corporate office – Delray Beach or Sarasota, FL, Portsmouth, NH or Portland, ME
Employment Type:
Full-Time
About the Role Opal Collection is seeking an experienced and highly organized Group Housing Coordinator (GHC) to manage the end-to-end group housing process for a portfolio of up to 10 hotels. This role supports a mix of smaller, low-volume group hotels and mid-size luxury properties with high group activity, requiring strong prioritization, communication, and attention to detail.
The GHC will serve as the primary housing liaison from sales turnover through group arrival, ensuring a seamless experience for meeting planners, hotel teams, and guests. This position also supports Revenue Management with regards to managing group inventory.
Key Responsibilities
Manage the group housing process from sales turnover through arrival for assigned properties
Serve as the main point of contact for meeting planners regarding room blocks, cut-off dates, rooming lists, contracted upgrades, VIPs and reservation questions
Set up, maintain, and monitor group room blocks in various systems including HMS, Marsha and Opera.
Track pickup, communicate status updates, and send cut-off reminders and final reports
Coordinate closely with Sales, Revenue, and Front Office teams across multiple hotels
Ensure accurate rooming lists are received, reviewed, and loaded according to property standards
Proactively identify and resolve housing challenges before arrival
Maintain organized records, timelines, and reporting for multiple groups and properties simultaneously
Responsible for routine system audits ensuring all group matches across all systems
Must be able to run group reports as needed, and provide knowledgeable insight to management based on analyses of these group reports (ie: anticipated wash or higher pick-up expected)
Attend weekly revenue or sales meetings as necessary, including being an active participant in group inventory discussions
What We’re Looking For
2+ years of hotel group housing, group reservations, or group sales coordination experience
Experience supporting multiple properties or high group volume strongly preferred
Strong organizational skills with the ability to manage competing deadlines
Excellent written and verbal communication skills
Comfort working with hotel brand systems (Marriott, IHG or similar preferred)
A proactive, solutions-oriented mindset with strong attention to detail
Why Opal Collection
Work with a diverse portfolio of distinctive luxury and lifestyle hotels
Opportunity to support both boutique and larger group-driven properties
Collaborative team environment with room to grow and expand responsibility
Competitive pay and benefits aligned with experience
Compensation Compensation is competitive and commensurate with experience, complexity of portfolio, and market.
#J-18808-Ljbffr