Customer Service Representative Level 1
Manpower Group (USA), Broomfield, CO, United States
$36/hr + based on experience as a CSR supporting a supply chain division of a major manufacturing company. As a Customer Service Representative specializing in manufacturing, you will be the primary liaison between our customers and our internal production, sales, and logistics teams. Your main goal will be to ensure high customer satisfaction by managing inquiries related to products, orders, lead times, and shipments. This dynamic role requires an organized individual with a sense of urgency and strong problem‑solving skills to navigate the complexities of production schedules and delivery timelines.
Essential Responsible Areas
Serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner.
Be an active participant in internal and customer facing meetings.
Process customer orders, changes, and returns efficiently and accurately.
Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes.
Understand and take appropriate actions to manage the cost impact of order violations, expedite orders, and implement other measures to ensure timely delivery.
Coordinate with the graphics, master data, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers.
Resolve customer complaints and issues regarding orders, billing, or damaged goods, working with internal teams (e.g., Quality Control, Accounting) to find appropriate solutions.
Maintain accurate business data within the ERP system to support order processes.
Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement.
Foster and maintain effective working relationships within the department, division, group, and organization, promoting a positive and productive work environment.
Position Requirements and Competencies
Customer service experience, preferably within a manufacturing or industrial environment.
Strong communication skills, both verbal and written.
Problem‑solving, analytical, and conflict‑resolution abilities.
High attention to detail and strong organizational skills, with the capacity to multitask and manage multiple priorities in a fast‑paced environment.
Ability to work both independently and collaboratively as part of a team.
A positive attitude, empathy, and patience when dealing with customer concerns.
Ensure a safe and healthy working environment by adhering to safety regulations and enforcing safety protocols.
Professional & Education Qualification
Job or University related experience 1‑2 year(s).
Ability to handle sensitive and proprietary information in a confidential manner.
Act with integrity in a professional manner.
Regular and predictable attendance.
Ability to work overtime as directed by management.
Ensure a safe and healthy working environment by adhering to safety regulations and enforcing safety protocols.
Skills
ERP Experience, JDE a +.
Ability to work independently within all Microsoft Office product suite.
A positive attitude, empathy, and patience.
Customer orientation and ability to adapt and respond to different types of characters.
Adaptability and active listening skills.
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Essential Responsible Areas
Serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner.
Be an active participant in internal and customer facing meetings.
Process customer orders, changes, and returns efficiently and accurately.
Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes.
Understand and take appropriate actions to manage the cost impact of order violations, expedite orders, and implement other measures to ensure timely delivery.
Coordinate with the graphics, master data, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers.
Resolve customer complaints and issues regarding orders, billing, or damaged goods, working with internal teams (e.g., Quality Control, Accounting) to find appropriate solutions.
Maintain accurate business data within the ERP system to support order processes.
Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement.
Foster and maintain effective working relationships within the department, division, group, and organization, promoting a positive and productive work environment.
Position Requirements and Competencies
Customer service experience, preferably within a manufacturing or industrial environment.
Strong communication skills, both verbal and written.
Problem‑solving, analytical, and conflict‑resolution abilities.
High attention to detail and strong organizational skills, with the capacity to multitask and manage multiple priorities in a fast‑paced environment.
Ability to work both independently and collaboratively as part of a team.
A positive attitude, empathy, and patience when dealing with customer concerns.
Ensure a safe and healthy working environment by adhering to safety regulations and enforcing safety protocols.
Professional & Education Qualification
Job or University related experience 1‑2 year(s).
Ability to handle sensitive and proprietary information in a confidential manner.
Act with integrity in a professional manner.
Regular and predictable attendance.
Ability to work overtime as directed by management.
Ensure a safe and healthy working environment by adhering to safety regulations and enforcing safety protocols.
Skills
ERP Experience, JDE a +.
Ability to work independently within all Microsoft Office product suite.
A positive attitude, empathy, and patience.
Customer orientation and ability to adapt and respond to different types of characters.
Adaptability and active listening skills.
#J-18808-Ljbffr