Technical Writer – Service Automation
Eightelevengroup, Madison, WI, United States
Technical Writer (Contract)
Remote / Hybrid (potential to travel onsite briefly)
Compensation: $45 per hour
Contract with potential for full-time conversion
ABOUT THE ROLE Medasource is seeking two Technical Writers on a contract basis to support documentation initiatives for automation equipment and operational procedures. In this role, you will develop and update technical service manuals, operational documentation, and standard operating procedures (SOPs), ensuring all materials align with internal quality, regulatory, and formatting standards. You will collaborate closely with subject matter experts to translate complex systems, processes, and workflows into clear, concise, and structured documentation. The position requires maintaining version control, updating existing SOPs to new templates, and ensuring documentation accuracy and compliance. Training will be provided to support onboarding to systems and processes. This remote or hybrid position may require brief onsite travel and offers the potential for full-time conversion. Candidates must be able to sign confidentiality and non-disclosure agreements.
WHAT YOU'LL DO
Develop technical service and operations manuals for automation equipment
Draft and maintain Standard Operating Procedures (SOPs) for service and operational processes related to equipment
Update and convert existing SOP documentation to align with new documentation templates and formatting standards
Work with subject matter experts to gather information and ensure documentation accuracy
Translate complex systems, processes, and workflows into clear, concise written documentation
Ensure documentation meets internal quality, regulatory, and formatting standards
Maintain organized documentation and version control throughout the documentation process
WHAT YOU BRING
Experience writing technical documentation, service manuals, or SOPs for technical systems or equipment
Strong attention to detail and organizational skills
Excellent written communication and documentation skills
Experience working with structured documentation templates and formatting standards
Ability to collaborate with subject matter experts and cross‑functional stakeholders
Experience supporting automation platforms, laboratory equipment, medical devices, or other complex hardware systems (preferred)
Experience working in regulated environments (preferred)
Familiarity with SOP development and controlled documentation processes (preferred)
Ability to sign confidentiality and non‑disclosure agreements
WHAT'S IN IT FOR YOU
Contract position with potential opportunity for full‑time conversion
Training provided to support onboarding to systems and processes
Flexible remote or hybrid work environment
Opportunity to work on impactful documentation projects for automation equipment and operational procedures
Benefits & Perks Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Employment Opportunity Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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Compensation: $45 per hour
Contract with potential for full-time conversion
ABOUT THE ROLE Medasource is seeking two Technical Writers on a contract basis to support documentation initiatives for automation equipment and operational procedures. In this role, you will develop and update technical service manuals, operational documentation, and standard operating procedures (SOPs), ensuring all materials align with internal quality, regulatory, and formatting standards. You will collaborate closely with subject matter experts to translate complex systems, processes, and workflows into clear, concise, and structured documentation. The position requires maintaining version control, updating existing SOPs to new templates, and ensuring documentation accuracy and compliance. Training will be provided to support onboarding to systems and processes. This remote or hybrid position may require brief onsite travel and offers the potential for full-time conversion. Candidates must be able to sign confidentiality and non-disclosure agreements.
WHAT YOU'LL DO
Develop technical service and operations manuals for automation equipment
Draft and maintain Standard Operating Procedures (SOPs) for service and operational processes related to equipment
Update and convert existing SOP documentation to align with new documentation templates and formatting standards
Work with subject matter experts to gather information and ensure documentation accuracy
Translate complex systems, processes, and workflows into clear, concise written documentation
Ensure documentation meets internal quality, regulatory, and formatting standards
Maintain organized documentation and version control throughout the documentation process
WHAT YOU BRING
Experience writing technical documentation, service manuals, or SOPs for technical systems or equipment
Strong attention to detail and organizational skills
Excellent written communication and documentation skills
Experience working with structured documentation templates and formatting standards
Ability to collaborate with subject matter experts and cross‑functional stakeholders
Experience supporting automation platforms, laboratory equipment, medical devices, or other complex hardware systems (preferred)
Experience working in regulated environments (preferred)
Familiarity with SOP development and controlled documentation processes (preferred)
Ability to sign confidentiality and non‑disclosure agreements
WHAT'S IN IT FOR YOU
Contract position with potential opportunity for full‑time conversion
Training provided to support onboarding to systems and processes
Flexible remote or hybrid work environment
Opportunity to work on impactful documentation projects for automation equipment and operational procedures
Benefits & Perks Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Employment Opportunity Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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