Outbound Outreach Specialist
Insight Global, Tempe, AZ, United States
Job Description
We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain additional clinical and administrative information required for medication review and authorization workflows.
This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs.
Key Responsibilities
Make outbound calls only 10+ outbound calls per hour to physician and provider offices
Contact providers to request and collect:
Additional clinical information
Diagnosis details
Medication information
Supporting documentation aligned with PBM guidelines
Clearly explain outreach purpose and guide provider offices on required information
Accurately document all call outcomes and details in internal systems
Perform heavy data entry while maintaining accuracy and compliance
Follow established call scripts, outreach guidelines, and training protocols
Collaborate with internal teams to ensure timely and complete information capture
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1–5+ years of relevant experience in healthcare, PBM, insurance, or provider-facing roles
Strong background in high-volume outbound phone work
Experience communicating with:
Physician offices
Medical staff
Insurance or PBM representatives
Proven ability to manage heavy data entry and documentation
Comfortable working in a fast-paced, metrics-driven environment
Strong verbal communication, professionalism, and phone etiquette
Basic computer proficiency and ability to navigate multiple systems
Previous work-from-home experience
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We are seeking an experienced Outbound Outreach Specialist to support one of our PBM clients. This role is heavily phone-based and focused exclusively on outbound calls to provider offices to obtain additional clinical and administrative information required for medication review and authorization workflows.
This position is ideal for candidates who are comfortable on the phone, detail-oriented, and experienced working in healthcare environments involving providers, insurance companies, or PBMs.
Key Responsibilities
Make outbound calls only 10+ outbound calls per hour to physician and provider offices
Contact providers to request and collect:
Additional clinical information
Diagnosis details
Medication information
Supporting documentation aligned with PBM guidelines
Clearly explain outreach purpose and guide provider offices on required information
Accurately document all call outcomes and details in internal systems
Perform heavy data entry while maintaining accuracy and compliance
Follow established call scripts, outreach guidelines, and training protocols
Collaborate with internal teams to ensure timely and complete information capture
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1–5+ years of relevant experience in healthcare, PBM, insurance, or provider-facing roles
Strong background in high-volume outbound phone work
Experience communicating with:
Physician offices
Medical staff
Insurance or PBM representatives
Proven ability to manage heavy data entry and documentation
Comfortable working in a fast-paced, metrics-driven environment
Strong verbal communication, professionalism, and phone etiquette
Basic computer proficiency and ability to navigate multiple systems
Previous work-from-home experience
#J-18808-Ljbffr