Call Center Representative {167517}

Call Center Representative - Hybrid (Remote After Day 1) Location: Detroit, MI (Remote after first day orientation) Schedule: 12:30 PM – 9:00 PM We are hiring Call Center Representatives to support a high-volume inbound call center assisting individuals seeking community services. In this role, you will answer calls, listen to caller needs, and connect people with available assistance programs. This role requires strong empathy, patience, and experience working in a high-volume call center queue. Responsibilities for Call Center Representative Handle ~40 inbound calls per day in a call center queue environment Assist callers with scheduling services such as tax assistance and transportation support Provide information and referrals for community resources Demonstrate patience, empathy, and professionalism with individuals who may be experiencing difficult situations Document call details and update internal systems Requirements for Call Center Representative High School Diploma or GED High-volume inbound call center experience Ability to work 12:30 PM – 9:00 PM shift Ability to work from home after first day orientation Reliable internet connection Ability to pass background check and drug screen (marijuana not tested) Training for Call Center Representatives Day 1 Orientation: Onsite in Detroit 3011 W Grand Blvd, Detroit, MI 48202 Arrival at 8:45 AM Week 1 Training: 9:00 AM – 5:00 PM Week 2 Training: Trainer’s schedule (may be 11:00 AM – 7:00 PM or 12:30 PM – 9:00 PM) Work From Home Requirements for Call Center Representative Reliable internet connection Quiet workspace Ability to perform basic troubleshooting with remote IT support Please include an Internet Speed Test screenshot at the bottom of your resume and submit both a Word and PDF version. .