Account Services Representative
Market America Inc, Greensboro, NC, United States
Career Opportunities with Market America Inc
Careers At Market America Inc
Share with friends or Subscribe!
Current job opportunities are posted here as they become available.
Position Summary
The Account Services Representative responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. The days and times for this role are as follows: 10:30am to 7:00pm, Monday - Friday with some weekend work. Essential Function and Responsibilities
Answers inbound calls to assist and resolve customers’ questions Identifies resolutions for customers’ issues and concerns Submits appropriate paperwork to process resolutions Ensures all pending issues are resolved in a timely manner Remains updated on company changes to effectively assist distributors Utilizing software, databases, scripts, and tools appropriately Provide follow-up phone calls to distributors, when needed Complies with company policies and procedures Addresses employee or customer concerns and/or elevates to the Management team Acts as an ambassador and champion of the company culture, ethics, and values Performs other duties as needed. Education & Experience
High School diploma or equivalent One (1) to three (3) years of experience in call center, customer services, or general office duties Demonstrated experience in learning new processes and working in a high-volume area Demonstrated experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories Computer/Communication Skills
Proficient use of MS Office programs: Word, Excel, and Outlook, required Ability to get along and work with diverse personalities; tactful, mature, flexible
#J-18808-Ljbffr
The Account Services Representative responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. The days and times for this role are as follows: 10:30am to 7:00pm, Monday - Friday with some weekend work. Essential Function and Responsibilities
Answers inbound calls to assist and resolve customers’ questions Identifies resolutions for customers’ issues and concerns Submits appropriate paperwork to process resolutions Ensures all pending issues are resolved in a timely manner Remains updated on company changes to effectively assist distributors Utilizing software, databases, scripts, and tools appropriately Provide follow-up phone calls to distributors, when needed Complies with company policies and procedures Addresses employee or customer concerns and/or elevates to the Management team Acts as an ambassador and champion of the company culture, ethics, and values Performs other duties as needed. Education & Experience
High School diploma or equivalent One (1) to three (3) years of experience in call center, customer services, or general office duties Demonstrated experience in learning new processes and working in a high-volume area Demonstrated experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories Computer/Communication Skills
Proficient use of MS Office programs: Word, Excel, and Outlook, required Ability to get along and work with diverse personalities; tactful, mature, flexible
#J-18808-Ljbffr