Customer Sales Manager- Giant
Kraft Heinz, Phila, PA, United States
Job Description
Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Customer Sales Manager (CSM) position embodies that ambition, owning and being responsible for Taste Elevation category selling execution of $40M+. The role involves two customers (Giant Carlisle/Giant Company and Giant Landover/Giant Foods) as a vital member of the Ahold Delhaize Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the customer, leading all selling activities and driving efforts tied to improving net sales (NSV) and profit (CMA) while building a strategic partnership with our customers.
Essential Functions & Responsibilities
Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth.
Achieve Base Business Objectives: Revenue and Share Growth, New Item Authorizations, increased Branded Distribution, and Optimal Shelving.
Own P&L, Compass Revenue Forecast & Trade Balance through promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies.
Work with Category Leadership Team to review and propose whitespace opportunities for key Brands.
Maintain files and business documentation to thoroughly detail business transactions (Compass trade management tool, customer planners, financial whammers, customer portal contracts, etc.).
Partner with CSC and GBS teams to minimize deductions errors and write‑offs, working back with customers for repayment and corrections as needed.
Expected Experience & Required Skills
Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities.
Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company.
Proven ability to manage multiple stakeholders from Customer teams at the same time.
Cross‑functional partnership and influence experience with Customer Service, Customer Excellence and Category Leadership, bringing insights & opportunities to the customer proactively.
Forecasting expertise and financial acumen to properly plan and communicate relevant customer opportunities, understanding the P&L impact of distro and mix changes.
Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively.
Proven proficiency in Microsoft Office programs and proprietary Sales systems such as Compass, IRI, Spark, etc.
Clear examples of exhibiting strong analytical skills; ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influencing the customer to achieve category objectives.
Willing to travel 10‑20% out of the area as needed.
New Hire Base Salary Range $104,200.00 - $130,200.00
Bonus This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience among other factors.
Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families.
Benefits Summary
Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401(k), Life, Accidental Death & Dismemberment, Disability
Location Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
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Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Customer Sales Manager (CSM) position embodies that ambition, owning and being responsible for Taste Elevation category selling execution of $40M+. The role involves two customers (Giant Carlisle/Giant Company and Giant Landover/Giant Foods) as a vital member of the Ahold Delhaize Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the customer, leading all selling activities and driving efforts tied to improving net sales (NSV) and profit (CMA) while building a strategic partnership with our customers.
Essential Functions & Responsibilities
Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth.
Achieve Base Business Objectives: Revenue and Share Growth, New Item Authorizations, increased Branded Distribution, and Optimal Shelving.
Own P&L, Compass Revenue Forecast & Trade Balance through promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies.
Work with Category Leadership Team to review and propose whitespace opportunities for key Brands.
Maintain files and business documentation to thoroughly detail business transactions (Compass trade management tool, customer planners, financial whammers, customer portal contracts, etc.).
Partner with CSC and GBS teams to minimize deductions errors and write‑offs, working back with customers for repayment and corrections as needed.
Expected Experience & Required Skills
Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities.
Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company.
Proven ability to manage multiple stakeholders from Customer teams at the same time.
Cross‑functional partnership and influence experience with Customer Service, Customer Excellence and Category Leadership, bringing insights & opportunities to the customer proactively.
Forecasting expertise and financial acumen to properly plan and communicate relevant customer opportunities, understanding the P&L impact of distro and mix changes.
Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively.
Proven proficiency in Microsoft Office programs and proprietary Sales systems such as Compass, IRI, Spark, etc.
Clear examples of exhibiting strong analytical skills; ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influencing the customer to achieve category objectives.
Willing to travel 10‑20% out of the area as needed.
New Hire Base Salary Range $104,200.00 - $130,200.00
Bonus This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience among other factors.
Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families.
Benefits Summary
Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401(k), Life, Accidental Death & Dismemberment, Disability
Location Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
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