Customer Service Representative
State Farm Agent, Amherst, VA, United States
State Farm® is committed to helping people manage everyday risks, recover from unforeseen challenges, and achieve their dreams. With a legacy of over 90 years, State Farm agents are trusted by millions and valued for their customer-centric approach and community engagement. Serving through a network of over 19,000 agents across the United States, we emphasize building lasting relationships. Guided by the motto "Like a good neighbor, State Farm is there®," we pride ourselves on delivering exceptional services and support to our customers.
Role Description
This is a full-time onsite role located in Amherst, VA for a Customer Service Representative at the Richard Buck State Farm Agent office. In this role, you will provide outstanding customer support, assist clients in managing policies and claims, address customer inquiries, and offer product and service recommendations tailored to their needs. Currently we market and provide products and customer support to all of Virginia and North Carolina. Our team works very hard to meet our goals but we also have a lot of fun while doing it! While it differs by position, there is a generous bonus structure in place for each employee. We are expected to do what it takes to get the job done and to go above and beyond for our customers. We value personal integrity, respect and loyalty within our office and expect each team member to treat each other and our customers in a way that reflects these values. Team members are rewarded with structured bonuses, spontaneous cash bonuses, and a generous number of holidays and PTO. We value and support the promotion and growth of each individual team member, as well as our agency as a whole. If that type of work environment excites you, we would love to hear from you! Qualifications
Strong skills in Customer Service, Customer Satisfaction, and Customer Experience Experience in Customer Support and effectively resolving inquiries Excellent verbal and written communication skills Problem-solving ability and a customer-focused mindset Capability to work collaboratively in a team-oriented environment Familiarity with basic office software, data entry, and multitasking Experience with inbound sales a plus High school diploma or GED is required; associate or bachelor’s degree is a plus Bilingual proficiency is a bonus Email with interest: richard@buckinsurance.net or call 434-444-1602
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This is a full-time onsite role located in Amherst, VA for a Customer Service Representative at the Richard Buck State Farm Agent office. In this role, you will provide outstanding customer support, assist clients in managing policies and claims, address customer inquiries, and offer product and service recommendations tailored to their needs. Currently we market and provide products and customer support to all of Virginia and North Carolina. Our team works very hard to meet our goals but we also have a lot of fun while doing it! While it differs by position, there is a generous bonus structure in place for each employee. We are expected to do what it takes to get the job done and to go above and beyond for our customers. We value personal integrity, respect and loyalty within our office and expect each team member to treat each other and our customers in a way that reflects these values. Team members are rewarded with structured bonuses, spontaneous cash bonuses, and a generous number of holidays and PTO. We value and support the promotion and growth of each individual team member, as well as our agency as a whole. If that type of work environment excites you, we would love to hear from you! Qualifications
Strong skills in Customer Service, Customer Satisfaction, and Customer Experience Experience in Customer Support and effectively resolving inquiries Excellent verbal and written communication skills Problem-solving ability and a customer-focused mindset Capability to work collaboratively in a team-oriented environment Familiarity with basic office software, data entry, and multitasking Experience with inbound sales a plus High school diploma or GED is required; associate or bachelor’s degree is a plus Bilingual proficiency is a bonus Email with interest: richard@buckinsurance.net or call 434-444-1602
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