Associate Director, Hospital Key Account Manager - Neuroscience - Southern Calif
Bristol Myers Squibb, San Diego, CA, United States
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more at careers.bms.com/working-with-us.
Title Key Account Manager (Associate Director)
Territory Southern California (LA‑San Diego)
Therapeutic Area Cobenfy
About the role We are seeking strategic, results-driven and experienced individuals to join our team as Hospital Key Account Manager (KAM) – Neuroscience. This field‑based role reports directly to a KAM Director and is critical to establishing Bristol‑Myers Squibb as a leader in Neuroscience, supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes.
The Key Account Manager is responsible for developing a comprehensive and integrated stakeholder engagement strategy within targeted key accounts to optimize access, educate on COBENFY value proposition at the account‑level, and support overall adoption of COBENFY. A deep understanding of the clinical, economic and business model dynamics driving decision‑making at these accounts is critical.
The position will work cross‑functionally with Marketing, Market Access, Sales, Medical and Patient Services to shape brand access, clinical advocacy and performance strategies across key accounts. The role focuses on launch execution, market expansion and strategic account management to shape BMS’s success.
Key Responsibilities
Gain deep understanding of customer objectives, challenges, stakeholder/influence mapping, and market dynamics and translate this knowledge into actionable strategic and tactical account plans to optimize customer engagement and account outcomes in the Neuropsychiatry space.
Lead the development and execution of account‑specific strategies and partner with cross‑functional teams to support adoption within hospital systems and health systems.
Integrate and prioritize account plans and coordinate activities across matrix partners to ensure stellar account management/support that leads to meaningful outcomes.
Generate optimal access to enable COBENFY use in target accounts by supporting formulary management, the P&T process and advocating for improvement of formulary position.
Understand account’s decision‑making on protocols/pathways; monitor changes and advocate for open access to COBENFY on pathways and protocols.
Coordinate with HIT Specialists to support EMR/EHR updates to reflect updated clinical pathways, hospital protocols and order sets.
Engage matrix team and key hospital decision makers to collaboratively build economically accretive solutions beneficial to population health.
Lead discussions on hospital reimbursement models tied to outcomes, leveraging economic data and models to demonstrate COBENFY’s value proposition.
Serve as the BMS Neuroscience contact and build strong, long‑term professional relationships with C‑suite, finance, pharmacy, operations and other senior administrators; educate key decision makers on COBENFY’s reimbursement dynamics.
Analyze and apply market data to assess business opportunities and priorities, including impact of regional health care trends.
Conduct internal business strategy discussions and account reviews routinely to ensure key internal stakeholders understand the customer’s business strategy.
Identify customer pain points/operational inefficiencies to solve and areas of opportunity to enable access to COBENFY.
Support dissemination of system‑level decisions within associated accounts.
Operate in full compliance with all applicable laws and BMS policies and procedures.
Uphold high ethical standards while driving business success and fostering a customer‑centric approach.
This role requires the individual to be in the field >80% of the time.
Qualifications & Experience
BS/BA degree required.
Minimum 8 years of pharmaceutical or healthcare experience required.
Previous hospital and IDN experience required; regional or national account management experience preferred.
Direct health system provider and payer experience required.
Understanding of the U.S. healthcare system, including direct experience in hospitals, acute care, integrated delivery networks (IDNs), provider networks, and payer dynamics.
Experience with hospital payment models and metrics, P&T process, formulary access and reimbursement dynamics, pathway and protocol development, EMR/EHR systems, pharmacy planning and operations required.
Demonstrated ability to develop customer‑centric approaches, leverage multi‑disciplinary capabilities and resources to realize objectives.
Track record of driving growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations.
Proven ability to lead without direct authority, collaborate with cross‑functional teams, and drive strategic execution to achieve results and exceed goals.
Strong strategic thinking and problem‑solving skills.
Psychiatry/Schizophrenia expertise, sales leadership and marketing/home office experience preferred.
Prior people management experience preferred.
Proven track record of success in access, marketing, and/or sales required.
Excellent analytical, social, communication (oral and written) and presentation skills required.
Demonstrates critical thinking and strong decision‑making skills.
Proven leadership skills and ability to network across complex internal and external environments.
A valid driver’s license within 50 United States is required.
Compensation Overview Field – United States – US $166,350 - $201,571. The starting compensation range is for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.
Benefits
Health coverage: Medical, pharmacy, dental, and vision care.
Well‑being support programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial well‑being and protection: 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off
US Exempt Employees flexible time off (unlimited, with manager approval, 11 paid national holidays; Phoenix, AZ, Puerto Rico and Rayzebio employees exclude certain holidays).
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non‑Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
Additional time off: unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence (medical, personal, parental, caregiver, bereavement, military), and an annual Global Shutdown between Christmas and New Years Day.
Global employees full and part‑time who are actively employed and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown.
Eligibility Disclosure: the summer hours program is for U.S. office‑based employees only; field sales, manufacturing, and remote‑by‑design roles may be limited. Eligibility under collective bargaining agreements and other arrangements varies. Contractors, leased workers and other service providers are not eligible.
Uniquely Interesting Work, Life‑Changing Careers With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On‑site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. Site‑essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive company culture. For field‑based and remote‑by‑design roles, the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People With Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information at careers.bms.com/california-residents/.
Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1598768 Associate Director, Hospital Key Account Manager – Neuroscience – Southern California
#J-18808-Ljbffr
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more at careers.bms.com/working-with-us.
Title Key Account Manager (Associate Director)
Territory Southern California (LA‑San Diego)
Therapeutic Area Cobenfy
About the role We are seeking strategic, results-driven and experienced individuals to join our team as Hospital Key Account Manager (KAM) – Neuroscience. This field‑based role reports directly to a KAM Director and is critical to establishing Bristol‑Myers Squibb as a leader in Neuroscience, supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes.
The Key Account Manager is responsible for developing a comprehensive and integrated stakeholder engagement strategy within targeted key accounts to optimize access, educate on COBENFY value proposition at the account‑level, and support overall adoption of COBENFY. A deep understanding of the clinical, economic and business model dynamics driving decision‑making at these accounts is critical.
The position will work cross‑functionally with Marketing, Market Access, Sales, Medical and Patient Services to shape brand access, clinical advocacy and performance strategies across key accounts. The role focuses on launch execution, market expansion and strategic account management to shape BMS’s success.
Key Responsibilities
Gain deep understanding of customer objectives, challenges, stakeholder/influence mapping, and market dynamics and translate this knowledge into actionable strategic and tactical account plans to optimize customer engagement and account outcomes in the Neuropsychiatry space.
Lead the development and execution of account‑specific strategies and partner with cross‑functional teams to support adoption within hospital systems and health systems.
Integrate and prioritize account plans and coordinate activities across matrix partners to ensure stellar account management/support that leads to meaningful outcomes.
Generate optimal access to enable COBENFY use in target accounts by supporting formulary management, the P&T process and advocating for improvement of formulary position.
Understand account’s decision‑making on protocols/pathways; monitor changes and advocate for open access to COBENFY on pathways and protocols.
Coordinate with HIT Specialists to support EMR/EHR updates to reflect updated clinical pathways, hospital protocols and order sets.
Engage matrix team and key hospital decision makers to collaboratively build economically accretive solutions beneficial to population health.
Lead discussions on hospital reimbursement models tied to outcomes, leveraging economic data and models to demonstrate COBENFY’s value proposition.
Serve as the BMS Neuroscience contact and build strong, long‑term professional relationships with C‑suite, finance, pharmacy, operations and other senior administrators; educate key decision makers on COBENFY’s reimbursement dynamics.
Analyze and apply market data to assess business opportunities and priorities, including impact of regional health care trends.
Conduct internal business strategy discussions and account reviews routinely to ensure key internal stakeholders understand the customer’s business strategy.
Identify customer pain points/operational inefficiencies to solve and areas of opportunity to enable access to COBENFY.
Support dissemination of system‑level decisions within associated accounts.
Operate in full compliance with all applicable laws and BMS policies and procedures.
Uphold high ethical standards while driving business success and fostering a customer‑centric approach.
This role requires the individual to be in the field >80% of the time.
Qualifications & Experience
BS/BA degree required.
Minimum 8 years of pharmaceutical or healthcare experience required.
Previous hospital and IDN experience required; regional or national account management experience preferred.
Direct health system provider and payer experience required.
Understanding of the U.S. healthcare system, including direct experience in hospitals, acute care, integrated delivery networks (IDNs), provider networks, and payer dynamics.
Experience with hospital payment models and metrics, P&T process, formulary access and reimbursement dynamics, pathway and protocol development, EMR/EHR systems, pharmacy planning and operations required.
Demonstrated ability to develop customer‑centric approaches, leverage multi‑disciplinary capabilities and resources to realize objectives.
Track record of driving growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations.
Proven ability to lead without direct authority, collaborate with cross‑functional teams, and drive strategic execution to achieve results and exceed goals.
Strong strategic thinking and problem‑solving skills.
Psychiatry/Schizophrenia expertise, sales leadership and marketing/home office experience preferred.
Prior people management experience preferred.
Proven track record of success in access, marketing, and/or sales required.
Excellent analytical, social, communication (oral and written) and presentation skills required.
Demonstrates critical thinking and strong decision‑making skills.
Proven leadership skills and ability to network across complex internal and external environments.
A valid driver’s license within 50 United States is required.
Compensation Overview Field – United States – US $166,350 - $201,571. The starting compensation range is for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.
Benefits
Health coverage: Medical, pharmacy, dental, and vision care.
Well‑being support programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial well‑being and protection: 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off
US Exempt Employees flexible time off (unlimited, with manager approval, 11 paid national holidays; Phoenix, AZ, Puerto Rico and Rayzebio employees exclude certain holidays).
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non‑Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
Additional time off: unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence (medical, personal, parental, caregiver, bereavement, military), and an annual Global Shutdown between Christmas and New Years Day.
Global employees full and part‑time who are actively employed and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown.
Eligibility Disclosure: the summer hours program is for U.S. office‑based employees only; field sales, manufacturing, and remote‑by‑design roles may be limited. Eligibility under collective bargaining agreements and other arrangements varies. Contractors, leased workers and other service providers are not eligible.
Uniquely Interesting Work, Life‑Changing Careers With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On‑site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. Site‑essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive company culture. For field‑based and remote‑by‑design roles, the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People With Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information at careers.bms.com/california-residents/.
Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1598768 Associate Director, Hospital Key Account Manager – Neuroscience – Southern California
#J-18808-Ljbffr