Server Assistant
SupportFinity™, Hilton Head Island, SC, United States
Position Overview
A member of the Moss Creek service professional staff is the face of our community. They provide a positively memorable experience for all members and guests dining with us. Server Assistants are part of the heart and soul of dining presentation and cleanliness, ensuring a pleasant dining experience through table clearing, resetting, and maintaining a clean and organized service floor. They also serve as a key link for member special requests related to table settings, heat or shade preferences, and reduce turnover time between parties. Duties and Responsibilities
Is knowledgeable of the Levels of Performance service levels. Focuses on, and prioritizes, member recognition. Removes plates, utensils, and glassware from tables once diners have ceased use. Resets tables. Sweeps under and around departed tables. Moves umbrellas and heaters for member’s request. Runs used dishes, glassware, and utensil to dish pit. Maintains a well‑organized and stocked service area. Upholds all sanitation and safety protocols. Assists in refilling beverages for service staff. Preps dining areas prior to member’s arrival. Keeps floors, tables, and table surfaces clean and sanitized. Assists with dining, banquet and event set‑up, placing tables, chairs, linens, glassware, silverware, plates, and more as directed by the F&B Manager or Club Manager. Cleans tables and chairs on a daily basis. Assists with the correction of uneven tables and chairs. Comes to work on time with a positive attitude, in the correct uniform, neatly pressed. Successfully and positively performs within work dynamics and under pressure. Is always busy; if their tables are taken care of, they help other servers or perform side work. Complies with all health and safety protocols involved in handling food. Embraces and embodies the MCOA culture. Follows all the health and safety protocols of safe liquor service. Embodies the Moss Creek culture. Position Specific Skills and Qualifications
Strong interpersonal and problem‑solving abilities; highly responsible & reliable. Ability to work well under pressure in an ever‑changing environment. Present a positive and professional image. Make good decisions and follow company policies in accordance with applicable regulations and procedures. Experience providing excellent customer service in a fast‑paced bar or fine dining restaurant bar. Positive attitude and ability to work well under pressure with bussers, cooks, and other staff. Ability to carry heavy bus tubs and stand for long periods of time. Perform high‑quality work, even while unsupervised. Multitask and deliver orders accurately and in a timely manner. Work a varied schedule that includes evenings, nights, and weekends. Part of a team that provides support and the ability to cover time off. General Skills and Qualifications
Prioritize and organize work assignments. Clear thinker; analyze and resolve problems exercising good judgement. Focus attention to details. Remain calm and courteous with demanding/difficult guests, employees, and/or situations. Provide clear and pleasant communication in English using proper grammar. Ascertain guest needs and comply to ensure guest satisfaction. Understand member inquiries and provide immediate and appropriate responses. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of members or employees of the organization. Physical Demands
Regularly required to stand, talk, and hear. Occasionally required to walk, sit, use hands to finger, handle, or feel and reach with hands and arms. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Withstand a moderate noise level. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions. Reporting Structure
The Server Assistant reports to the Food and Beverage Manager, who reports to the Club Manager. Evaluation Process
The Server Assistant can expect a formal annual review during Q4 of the current year. The Server Assistant and Food and Beverage Manager will discuss job performance and possible graduation or decline in their Level of Service. Physical Location and Hours
The Server Assistant will work primarily from the clubhouse and Bostwick Park locations. Location may change due to unforeseen circumstances or to create visibility of the administrative team or to assist other members of the leadership team at the direction of the Food and Beverage or Club Manager. It is expected that the Server Assistant will work with the Food and Beverage Manager to determine ongoing work hours for you and your direct reports. Compensation
Compensation will be commensurate with experience and performance, with increases discussed during the formal annual review. Education and/or Experience
Minimum of 1‑year experience in hospitality or similar field. Knowledge of private residential communities in the Hilton Head Island area is a plus. Additional Qualifications
Commitment to the goals and initiatives of the food and beverage department. Effective oral communication skills. Knowledge and dedication to professional development. Proficiency in point‑of‑sale use. Able to work collaboratively and in partnership with staff.
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A member of the Moss Creek service professional staff is the face of our community. They provide a positively memorable experience for all members and guests dining with us. Server Assistants are part of the heart and soul of dining presentation and cleanliness, ensuring a pleasant dining experience through table clearing, resetting, and maintaining a clean and organized service floor. They also serve as a key link for member special requests related to table settings, heat or shade preferences, and reduce turnover time between parties. Duties and Responsibilities
Is knowledgeable of the Levels of Performance service levels. Focuses on, and prioritizes, member recognition. Removes plates, utensils, and glassware from tables once diners have ceased use. Resets tables. Sweeps under and around departed tables. Moves umbrellas and heaters for member’s request. Runs used dishes, glassware, and utensil to dish pit. Maintains a well‑organized and stocked service area. Upholds all sanitation and safety protocols. Assists in refilling beverages for service staff. Preps dining areas prior to member’s arrival. Keeps floors, tables, and table surfaces clean and sanitized. Assists with dining, banquet and event set‑up, placing tables, chairs, linens, glassware, silverware, plates, and more as directed by the F&B Manager or Club Manager. Cleans tables and chairs on a daily basis. Assists with the correction of uneven tables and chairs. Comes to work on time with a positive attitude, in the correct uniform, neatly pressed. Successfully and positively performs within work dynamics and under pressure. Is always busy; if their tables are taken care of, they help other servers or perform side work. Complies with all health and safety protocols involved in handling food. Embraces and embodies the MCOA culture. Follows all the health and safety protocols of safe liquor service. Embodies the Moss Creek culture. Position Specific Skills and Qualifications
Strong interpersonal and problem‑solving abilities; highly responsible & reliable. Ability to work well under pressure in an ever‑changing environment. Present a positive and professional image. Make good decisions and follow company policies in accordance with applicable regulations and procedures. Experience providing excellent customer service in a fast‑paced bar or fine dining restaurant bar. Positive attitude and ability to work well under pressure with bussers, cooks, and other staff. Ability to carry heavy bus tubs and stand for long periods of time. Perform high‑quality work, even while unsupervised. Multitask and deliver orders accurately and in a timely manner. Work a varied schedule that includes evenings, nights, and weekends. Part of a team that provides support and the ability to cover time off. General Skills and Qualifications
Prioritize and organize work assignments. Clear thinker; analyze and resolve problems exercising good judgement. Focus attention to details. Remain calm and courteous with demanding/difficult guests, employees, and/or situations. Provide clear and pleasant communication in English using proper grammar. Ascertain guest needs and comply to ensure guest satisfaction. Understand member inquiries and provide immediate and appropriate responses. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of members or employees of the organization. Physical Demands
Regularly required to stand, talk, and hear. Occasionally required to walk, sit, use hands to finger, handle, or feel and reach with hands and arms. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Withstand a moderate noise level. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions. Reporting Structure
The Server Assistant reports to the Food and Beverage Manager, who reports to the Club Manager. Evaluation Process
The Server Assistant can expect a formal annual review during Q4 of the current year. The Server Assistant and Food and Beverage Manager will discuss job performance and possible graduation or decline in their Level of Service. Physical Location and Hours
The Server Assistant will work primarily from the clubhouse and Bostwick Park locations. Location may change due to unforeseen circumstances or to create visibility of the administrative team or to assist other members of the leadership team at the direction of the Food and Beverage or Club Manager. It is expected that the Server Assistant will work with the Food and Beverage Manager to determine ongoing work hours for you and your direct reports. Compensation
Compensation will be commensurate with experience and performance, with increases discussed during the formal annual review. Education and/or Experience
Minimum of 1‑year experience in hospitality or similar field. Knowledge of private residential communities in the Hilton Head Island area is a plus. Additional Qualifications
Commitment to the goals and initiatives of the food and beverage department. Effective oral communication skills. Knowledge and dedication to professional development. Proficiency in point‑of‑sale use. Able to work collaboratively and in partnership with staff.
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