Technical Instructional Designer 4
ManpowerGroup, Redmond, WA, United States
Our client, a leading organization in the technology and support services industry, is seeking a Technical Instructional Designer 4 to join their team. As a Technical Instructional Designer 4, you will be part of the GCX Strategic Programs supporting global escalation management initiatives. The ideal candidate will demonstrate strong decision-making skills, creative problem-solving abilities, and a passion for designing impactful learning experiences that influence behavior and judgment in high-stakes environments.
Job Title:
Technical Instructional Designer 4
Location:
Remote
Pay Range:
$63/hr to $67/hr on W2
What's the Job?
Design and scale global learning programs focused on Field Support Escalation Management, emphasizing decision-making, judgment, and escalation readiness.
Create engaging, scalable online training content that supports continuous team readiness and effective response during complex escalation scenarios.
Translate escalation principles and real-world scenarios into compelling, behavior-changing learning experiences using scenario-based design and agentic approaches.
Partner with stakeholders to clarify escalation intent, decision points, and challenges, ensuring learning content aligns with global needs and audience diversity.
Manage content development, storyboarding, scripting, and delivery, incorporating stakeholder feedback to optimize learning impact and scalability.
What's Needed?
7+ years of experience in scenario-based instructional design, focusing on decision-making and judgment in ambiguous, high-pressure environments.
5+ years of experience creating scripts, storyboards, videos, and interactive content using instructional design tools and video editing software.
Proven ability to develop and deliver global learning programs, collaborating closely with stakeholders and iterating based on feedback.
Strong storytelling skills and the ability to translate complex concepts into clear, engaging learning assets.
Interest or familiarity with agentic learning approaches, AI-assisted scenarios, and adaptive learning strategies.
What's in it for me?
Opportunity to pioneer innovative, scenario-based learning approaches in a global support environment.
Impactful work shaping how teams think, decide, and elevate during critical moments.
Creative ownership in ambiguous problem spaces, influencing thousands of learners worldwide.
Flexible remote work environment with accommodating hours to suit different time zones.
Collaborative and inclusive work culture that values diverse perspectives and innovative thinking.
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr
Job Title:
Technical Instructional Designer 4
Location:
Remote
Pay Range:
$63/hr to $67/hr on W2
What's the Job?
Design and scale global learning programs focused on Field Support Escalation Management, emphasizing decision-making, judgment, and escalation readiness.
Create engaging, scalable online training content that supports continuous team readiness and effective response during complex escalation scenarios.
Translate escalation principles and real-world scenarios into compelling, behavior-changing learning experiences using scenario-based design and agentic approaches.
Partner with stakeholders to clarify escalation intent, decision points, and challenges, ensuring learning content aligns with global needs and audience diversity.
Manage content development, storyboarding, scripting, and delivery, incorporating stakeholder feedback to optimize learning impact and scalability.
What's Needed?
7+ years of experience in scenario-based instructional design, focusing on decision-making and judgment in ambiguous, high-pressure environments.
5+ years of experience creating scripts, storyboards, videos, and interactive content using instructional design tools and video editing software.
Proven ability to develop and deliver global learning programs, collaborating closely with stakeholders and iterating based on feedback.
Strong storytelling skills and the ability to translate complex concepts into clear, engaging learning assets.
Interest or familiarity with agentic learning approaches, AI-assisted scenarios, and adaptive learning strategies.
What's in it for me?
Opportunity to pioneer innovative, scenario-based learning approaches in a global support environment.
Impactful work shaping how teams think, decide, and elevate during critical moments.
Creative ownership in ambiguous problem spaces, influencing thousands of learners worldwide.
Flexible remote work environment with accommodating hours to suit different time zones.
Collaborative and inclusive work culture that values diverse perspectives and innovative thinking.
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr