Posting Job Customer Service Representative | Small Business Billing
Spectrum, Louisville, KY, United States
Customer Service Representative
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum's reputation for excellence. Responsibilities
How You'll Make an Impact Address customer billing questions and efficiently process payments Present and discuss Spectrum products and services to meet customer needs Interact professionally to represent Spectrum's commitment to quality Resolve customer concerns in alignment with company policies Remain knowledgeable about Spectrum services to provide informed assistance Accurately document customer account records Participate in coaching sessions and adhere to work schedules Working Conditions Normal office environment Qualifications
What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience Experience providing core basic customer service to external customers Skills Ability to read, write, speak and understand English Preferred Qualifications Experience 6+ months customer service or related experience 6+ months of heavy volume phone experience 6+ months working with computers and software applications Experience in cable operations or telecommunications call center Skills Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum's reputation for excellence. Responsibilities
How You'll Make an Impact Address customer billing questions and efficiently process payments Present and discuss Spectrum products and services to meet customer needs Interact professionally to represent Spectrum's commitment to quality Resolve customer concerns in alignment with company policies Remain knowledgeable about Spectrum services to provide informed assistance Accurately document customer account records Participate in coaching sessions and adhere to work schedules Working Conditions Normal office environment Qualifications
What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience Experience providing core basic customer service to external customers Skills Ability to read, write, speak and understand English Preferred Qualifications Experience 6+ months customer service or related experience 6+ months of heavy volume phone experience 6+ months working with computers and software applications Experience in cable operations or telecommunications call center Skills Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service