Account Manager
Greenwood Industries, Derby, CT, United States
The Account Manager is responsible for managing and growing a portfolio of assigned customer accounts, driving repeat revenue through service, repairs, inspections, and small to mid-sized projects. This role is relationship-driven, execution-focused, and accountable for both customer satisfaction and revenue growth within an assigned territory or account base.
Key Responsibilities Account & Relationship Management
Own and manage assigned customer accounts and relationships
Develop and maintain strong relationships with property managers, facility managers, owners, and general contractors
Serve as the primary point of contact for customers within the assigned territory
Act as a proactive ambassador for Greenwood Industries and its offerings
Revenue Growth & Opportunity Development
Cultivate new business opportunities within assigned territory (Cold Calling / Door Knocking)
Drive repeat business through repairs, inspections, maintenance programs, and small to mid-sized projects
Identify, develop, and close upsell and cross-sell opportunities within existing accounts
Achieve monthly, quarterly, and annual sales targets
Generate new opportunities through account management, referrals, networking, and targeted outreach
Convert expiring GPA’s into paid GPA’s
Identify opportunities to upsell for safety improvements on site
Consult with clients to assess existing roof conditions and recommend appropriate repair or service solutions
Accurately estimate roof repairs and service work in accordance with industry standards and company guidelines
Work with estimating to develop clear, professional proposals and follow through to close opportunities
Utilize company cam and other sales tools to document roof conditions and scope work in the field
Internal Coordination & Project Support
Work closely with operations, service managers, and internal teams to ensure successful project execution
Coordinate scheduling, handoffs, and follow-up to deliver a strong customer experience
Assist with collections and receivables for assigned accounts as directed by management
CRM & Process Discipline
Maintain accurate pipeline, forecasting, activity tracking, and account documentation in the CRM
Use the CRM daily for account management, proposal development, scheduling, and sales activity tracking
Follow established sales processes, reporting requirements, and CRM standards
Professional Development & Market Presence
Participate in ongoing sales meetings, training, and professional development
Attend associations, manufacturer seminars, conferences, trade shows, chamber of commerce, and marketing events as required to support market presence and industry knowledge
Organize and execute with sales team on sales blitz’s in assigned territory
Self-awareness and continuous improvement on individual gaps
Qualifications
Experience in commercial roofing, construction services, or building envelope strongly preferred
5+ years of sales or account management experience, preferably in commercial or industrial markets
Proven ability to build, manage, and grow client relationships
Strong communication, negotiation, and relationship management skills
Comfortable managing multiple accounts, priorities, and deadlines
Experience using CRM platforms for pipeline and account management
Detail-oriented with strong follow-through and organizational skills
Self-motivated, proactive, and able to work independently and within a team environment
Comfortable with heights and performing roof assessments as required
Strong work ethic and customer service mindset
#J-18808-Ljbffr
Key Responsibilities Account & Relationship Management
Own and manage assigned customer accounts and relationships
Develop and maintain strong relationships with property managers, facility managers, owners, and general contractors
Serve as the primary point of contact for customers within the assigned territory
Act as a proactive ambassador for Greenwood Industries and its offerings
Revenue Growth & Opportunity Development
Cultivate new business opportunities within assigned territory (Cold Calling / Door Knocking)
Drive repeat business through repairs, inspections, maintenance programs, and small to mid-sized projects
Identify, develop, and close upsell and cross-sell opportunities within existing accounts
Achieve monthly, quarterly, and annual sales targets
Generate new opportunities through account management, referrals, networking, and targeted outreach
Convert expiring GPA’s into paid GPA’s
Identify opportunities to upsell for safety improvements on site
Consult with clients to assess existing roof conditions and recommend appropriate repair or service solutions
Accurately estimate roof repairs and service work in accordance with industry standards and company guidelines
Work with estimating to develop clear, professional proposals and follow through to close opportunities
Utilize company cam and other sales tools to document roof conditions and scope work in the field
Internal Coordination & Project Support
Work closely with operations, service managers, and internal teams to ensure successful project execution
Coordinate scheduling, handoffs, and follow-up to deliver a strong customer experience
Assist with collections and receivables for assigned accounts as directed by management
CRM & Process Discipline
Maintain accurate pipeline, forecasting, activity tracking, and account documentation in the CRM
Use the CRM daily for account management, proposal development, scheduling, and sales activity tracking
Follow established sales processes, reporting requirements, and CRM standards
Professional Development & Market Presence
Participate in ongoing sales meetings, training, and professional development
Attend associations, manufacturer seminars, conferences, trade shows, chamber of commerce, and marketing events as required to support market presence and industry knowledge
Organize and execute with sales team on sales blitz’s in assigned territory
Self-awareness and continuous improvement on individual gaps
Qualifications
Experience in commercial roofing, construction services, or building envelope strongly preferred
5+ years of sales or account management experience, preferably in commercial or industrial markets
Proven ability to build, manage, and grow client relationships
Strong communication, negotiation, and relationship management skills
Comfortable managing multiple accounts, priorities, and deadlines
Experience using CRM platforms for pipeline and account management
Detail-oriented with strong follow-through and organizational skills
Self-motivated, proactive, and able to work independently and within a team environment
Comfortable with heights and performing roof assessments as required
Strong work ethic and customer service mindset
#J-18808-Ljbffr