Career Opportunities: Sales Administrative Support Specialist (49248)
Sigma Alimentos, S.A. de C.V, Phoenix, AZ, United States
Career Opportunities: Sales Administrative Support Specialist (49248)
Requisition ID 49248 -Posted - United States - Arizona - Permanent - High School As a staff-level position in the European Brands department, the Customer & Sales Support Specialist provides administrative support for the sales team, customers, and consumers, and maintains sales-related ERP records. Essential Job Functions Provide administrative support for the sales team, including customer-required forms, overseeing routing and finalization of legal agreements, and administering data in customer-based platforms and portals. Set up, update, and maintain customer and broker accounts; oversee broker commissions, including entering commissions, auditing commission checks, updating broker commission files, and researching accounts payable discrepancies. Troubleshoot and resolve customer service issues for business customers, including transportation and warehousing issues; resolve customer complaints in collaboration with Quality Assurance, including packaging and product quality issues, and track trends. Pull reports; analyze, track, and report order shortages and customer service statistics (such as order fill rate and on-time delivery); provide sales data reports to leadership and sales teams. Monitor pricing and analyze variances between customer pricing; input pricing in ERP systems; ensure alignment and update pricing and promotions in collaboration with the sales department. Generate and send order confirmations to customers and sales teams; collaborate with third‑party warehouse and transportation teams to ensure orders are processed for picking and shipping; communicate customer pallet and shipping requirements and requested delivery dates. Generate reports and perform backup processes to track orders; review warehouse data to ensure orders are received and processed properly; resolve order issues in collaboration with transportation and warehouse teams. Respond to and resolve consumer inquiries and complaints; log complaints; provide consumers with information or coupons to ensure consumer satisfaction. Perform other duties as assigned. Minimum Qualifications High school diploma, GED, or equivalent Five (5) years of administrative support, customer service, and/or order entry experience Experience with ERP (Enterprise Resource Planning) systems Excellent communication, interpersonal, and customer service skills Proven organizational skills with the ability to multitask and manage multiple projects in a fast‑paced environment while maintaining a professional demeanor Ability to work independently and as part of a team Advanced knowledge of Microsoft Office, including Outlook, Excel, and Word Physical Requirements Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination to operate office equipment. Oral and auditory capacity sufficient for interpersonal communication and communication via automated devices such as telephones.
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Requisition ID 49248 -Posted - United States - Arizona - Permanent - High School As a staff-level position in the European Brands department, the Customer & Sales Support Specialist provides administrative support for the sales team, customers, and consumers, and maintains sales-related ERP records. Essential Job Functions Provide administrative support for the sales team, including customer-required forms, overseeing routing and finalization of legal agreements, and administering data in customer-based platforms and portals. Set up, update, and maintain customer and broker accounts; oversee broker commissions, including entering commissions, auditing commission checks, updating broker commission files, and researching accounts payable discrepancies. Troubleshoot and resolve customer service issues for business customers, including transportation and warehousing issues; resolve customer complaints in collaboration with Quality Assurance, including packaging and product quality issues, and track trends. Pull reports; analyze, track, and report order shortages and customer service statistics (such as order fill rate and on-time delivery); provide sales data reports to leadership and sales teams. Monitor pricing and analyze variances between customer pricing; input pricing in ERP systems; ensure alignment and update pricing and promotions in collaboration with the sales department. Generate and send order confirmations to customers and sales teams; collaborate with third‑party warehouse and transportation teams to ensure orders are processed for picking and shipping; communicate customer pallet and shipping requirements and requested delivery dates. Generate reports and perform backup processes to track orders; review warehouse data to ensure orders are received and processed properly; resolve order issues in collaboration with transportation and warehouse teams. Respond to and resolve consumer inquiries and complaints; log complaints; provide consumers with information or coupons to ensure consumer satisfaction. Perform other duties as assigned. Minimum Qualifications High school diploma, GED, or equivalent Five (5) years of administrative support, customer service, and/or order entry experience Experience with ERP (Enterprise Resource Planning) systems Excellent communication, interpersonal, and customer service skills Proven organizational skills with the ability to multitask and manage multiple projects in a fast‑paced environment while maintaining a professional demeanor Ability to work independently and as part of a team Advanced knowledge of Microsoft Office, including Outlook, Excel, and Word Physical Requirements Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination to operate office equipment. Oral and auditory capacity sufficient for interpersonal communication and communication via automated devices such as telephones.
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