Lead Clerk for Beer, Wine, and Spirits

Job Description Are you passionate about delivering outstanding customer service? We are looking for a motivated Lead Clerk for our Beer, Wine, and Spirits department. In this exciting role, you will help create a friendly and welcoming environment that enhances customer loyalty while driving sales and ensuring smooth daily operations. As a key member of our team, your focus will be on fostering a culture of respect, inclusivity, and safety. We seek someone who embodies our Customer 1st strategy and can inspire team members to provide exceptional service. Responsibilities: Build a collaborative and trusting atmosphere within the team. Clearly communicate company policies and departmental goals to associates. Set performance targets and empower team members to reach their potential. Develop work schedules that align with customer needs. Train and mentor associates, contributing to their performance reviews. Ensure compliance with all relevant laws and company protocols. Create a positive shopping experience by assisting customers with inquiries. Promote Beer, Wine, and Spirits specials and introduce customers to new products. Maintain a positive and energetic attitude. Develop and implement a strategic business plan for the department. Work alongside management on promotional events, budget planning, and financial reports. Oversee inventory management and report any discrepancies. Ensure pricing accuracy and maintain updated shelf tags. Monitor inventory temperatures and keep regulatory logs. Advocate for safety protocols, proactively identifying and mitigating hazards. All duties can be performed with or without reasonable accommodation. Qualifications: Minimum: Must be at least 21 years old. Excellent communication skills. Basic math skills. Able to handle high-pressure situations with composure. Preferred: High school diploma or equivalent. Previous management experience is a plus. Familiarity with Beer, Wine, and Liquor products. Understanding of industry terminology and methods. Prior retail experience. Knowledge of various beer and wine types and production processes. Aware of current trends in specialty beverages. Ability to communicate in a second language is an asset. About Us: We have evolved from a humble grocery store into the nation's largest grocer, with nearly 2,800 stores across 35 states under various banners. Our commitment as a community-centric grocer is to feed the human spirit, unifying diverse teams who share a passion for food and customer service. We aim to create remarkable experiences for our customers, communities, and each other. At our company, people are our priority. We are dedicated to supporting your success by providing the resources necessary for a fulfilling career. Whether you are seeking a part-time position or considering a new career path, we invite you to apply and join the Kroger family! What We Offer: Comprehensive healthcare benefits, including medical, dental, vision, and prescription coverage. Flexible scheduling options for both full-time and part-time positions, including paid time off. Emotional and financial support through our Employee Assistance Program and free financial coaching. Exclusive discounts on various purchases. Up to $21,000 in tuition reimbursement through our Continuing Education program. Significant opportunities for growth with extensive training and development resources.