IHT Service Desk Specialist 1
Apex Systems, Boise, ID, United States
Job ID:
3026028
Job Title:
IT Service Desk Analyst (Onsite Hybrid – Boise, ID)
Location:
Boise, ID
Onsite Requirement:
1 day per week
Start Date:
ASAP
Contract Length:
12‑month contract to start, with ongoing renewals
Interview Process
1 virtual panel interview (3–5 interviewers)
Possible second‑round interview
Position Overview The IT Service Desk Analyst provides first‑level technical support and exceptional customer service to end users through phone, email, and chat. This role is responsible for troubleshooting desktop, mobile, and application issues, documenting incidents, and escalating more complex problems to appropriate technical teams. The ideal candidate has experience supporting users in a large enterprise environment and thrives in a customer‑focused support role.
Key Responsibilities
Provide IT Service Desk phone coverage and respond to end‑user inquiries via phone, email, and chat
Deliver high‑quality customer service and technical assistance to end users
Perform first‑level troubleshooting and support for end‑user desktops, laptops, handheld devices, and peripherals
Support Microsoft Office, Adobe products, and internal line‑of‑business applications
Troubleshoot issues related to Windows 10, VDI environments, Microsoft 365, mobile devices, and network printing
Accurately document incidents, requests, and resolutions in the ticketing system
Escalate or route service desk requests to other technical teams as appropriate
Adhere to established IT processes, procedures, and service level expectations
Required Qualifications
1+ year of experience working on a Help Desk or Service Desk supporting users in a large business environment
Experience supporting desktop PCs, network clients, and network printing
Working knowledge of:
Windows 10
VDI environments
Microsoft 365 (O365)
Mobile devices
Line‑of‑business applications
Familiarity with Active Directory tools, group policy, and basic user account management
Strong customer service, communication, and interpersonal skills
Ability to clearly explain technical issues to non‑technical users
Preferred Qualifications
Experience supporting users in large financial services, healthcare, or technology organizations
Prior experience working in a structured enterprise IT environment with defined escalation paths
Additional Information
Hybrid role requiring onsite presence one day per week in Boise, ID
Contract position with long‑term potential through ongoing renewals
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an employee stock purchase program (ESPP) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Contact Information Contact our Benefits Department at
support@apexsystems.com
or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address).
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
support@apexsystems.com
or 804‑523‑8228.
#J-18808-Ljbffr
3026028
Job Title:
IT Service Desk Analyst (Onsite Hybrid – Boise, ID)
Location:
Boise, ID
Onsite Requirement:
1 day per week
Start Date:
ASAP
Contract Length:
12‑month contract to start, with ongoing renewals
Interview Process
1 virtual panel interview (3–5 interviewers)
Possible second‑round interview
Position Overview The IT Service Desk Analyst provides first‑level technical support and exceptional customer service to end users through phone, email, and chat. This role is responsible for troubleshooting desktop, mobile, and application issues, documenting incidents, and escalating more complex problems to appropriate technical teams. The ideal candidate has experience supporting users in a large enterprise environment and thrives in a customer‑focused support role.
Key Responsibilities
Provide IT Service Desk phone coverage and respond to end‑user inquiries via phone, email, and chat
Deliver high‑quality customer service and technical assistance to end users
Perform first‑level troubleshooting and support for end‑user desktops, laptops, handheld devices, and peripherals
Support Microsoft Office, Adobe products, and internal line‑of‑business applications
Troubleshoot issues related to Windows 10, VDI environments, Microsoft 365, mobile devices, and network printing
Accurately document incidents, requests, and resolutions in the ticketing system
Escalate or route service desk requests to other technical teams as appropriate
Adhere to established IT processes, procedures, and service level expectations
Required Qualifications
1+ year of experience working on a Help Desk or Service Desk supporting users in a large business environment
Experience supporting desktop PCs, network clients, and network printing
Working knowledge of:
Windows 10
VDI environments
Microsoft 365 (O365)
Mobile devices
Line‑of‑business applications
Familiarity with Active Directory tools, group policy, and basic user account management
Strong customer service, communication, and interpersonal skills
Ability to clearly explain technical issues to non‑technical users
Preferred Qualifications
Experience supporting users in large financial services, healthcare, or technology organizations
Prior experience working in a structured enterprise IT environment with defined escalation paths
Additional Information
Hybrid role requiring onsite presence one day per week in Boise, ID
Contract position with long‑term potential through ongoing renewals
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an employee stock purchase program (ESPP) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Contact Information Contact our Benefits Department at
support@apexsystems.com
or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address).
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
support@apexsystems.com
or 804‑523‑8228.
#J-18808-Ljbffr