IHT Service Desk Specialist 1
TekWissen ®, Boise, ID, United States
Job Title: IHT Service Desk Specialist 1
Location: Boise, ID, USA, 83712
Duration: 12+ Months
Job Type: Temporary Assignment
Pay rate: $25.00 -$25.00/hr.
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client references several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Description
Provides technical support and troubleshooting assistance to end users via phone, email, and chat.
Documents issues and escalates complex problems to appropriate technical teams.
Tasks and Responsibilities
Deliver customer service and technical assistance to end users
Provide first level troubleshooting and support of all end user desktops, handhelds
Support Microsoft office, Adobe, and in-house application systems
Escalate / Route Service Desk requests to other technical teams as appropriate
Preferred Experience Levels
1+ year working on a help desk supporting users in a large business environment – including desktop PC / network clients, network printing
Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps.
Knowledge of Active Directory Tools, group policy, etc.
Strong Customer Service Skills
Prefer individuals with work experience in large financial, health care, or tech institutions
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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Location: Boise, ID, USA, 83712
Duration: 12+ Months
Job Type: Temporary Assignment
Pay rate: $25.00 -$25.00/hr.
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client references several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Description
Provides technical support and troubleshooting assistance to end users via phone, email, and chat.
Documents issues and escalates complex problems to appropriate technical teams.
Tasks and Responsibilities
Deliver customer service and technical assistance to end users
Provide first level troubleshooting and support of all end user desktops, handhelds
Support Microsoft office, Adobe, and in-house application systems
Escalate / Route Service Desk requests to other technical teams as appropriate
Preferred Experience Levels
1+ year working on a help desk supporting users in a large business environment – including desktop PC / network clients, network printing
Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps.
Knowledge of Active Directory Tools, group policy, etc.
Strong Customer Service Skills
Prefer individuals with work experience in large financial, health care, or tech institutions
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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