IHT Service Desk Specialist 1
Tekwissen, Boise, ID, United States
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Title: Service Desk Specialist 1
Location: Boise, ID, USA, 83712
Duration: 12+ Months
Job Type: Temporary Assignment
Work Type: Hybrid (onsite 1 day per week)
Job Description:
Provides technical support and troubleshooting assistance to end users via phone, email, and chat. Documents issues and escalates complex problems to appropriate technical teams. Tasks and Responsibilities:
Provide IT Service desk phone coverage Deliver customer service and technical assistance to end users Provide first level troubleshooting and support of all end user desktops, handhelds Support Microsoft office, Adobe, and in-house application systems Escalate / Route Service Desk requests to other technical teams as appropriate PREFERRED Experience Levels:
1+ year working on a help desk supporting users in a large business environment - including desktop PC / network clients, network printing Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps. Knowledge of Active Directory Tools, group policy, etc. Strong Customer Service Skills Prefer individuals with work experience in large financial, health care, or tech institutions
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Title: Service Desk Specialist 1
Location: Boise, ID, USA, 83712
Duration: 12+ Months
Job Type: Temporary Assignment
Work Type: Hybrid (onsite 1 day per week)
Job Description:
Provides technical support and troubleshooting assistance to end users via phone, email, and chat. Documents issues and escalates complex problems to appropriate technical teams. Tasks and Responsibilities:
Provide IT Service desk phone coverage Deliver customer service and technical assistance to end users Provide first level troubleshooting and support of all end user desktops, handhelds Support Microsoft office, Adobe, and in-house application systems Escalate / Route Service Desk requests to other technical teams as appropriate PREFERRED Experience Levels:
1+ year working on a help desk supporting users in a large business environment - including desktop PC / network clients, network printing Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps. Knowledge of Active Directory Tools, group policy, etc. Strong Customer Service Skills Prefer individuals with work experience in large financial, health care, or tech institutions
TekWissen® Group is an equal opportunity employer supporting workforce diversity.