Director of Strategic Channel Partnerships

Director of Strategic Channel Partnerships

SysAid is seeking a Director of Strategic Channel Partnerships to lead the growth of our ecosystem of technology and GTM alliances within a fast-growing SaaS company serving 4,000+ customers across 140 countries.

Responsibilities:

• Develop and Execute Channel Strategies : Design and implement partner programs to drive pipeline growth and sales through key channel partners.
• Create incentive programs that are conducive to Partner Development and incremental SysAid revenue
• Analyze the ITSM market to identify partnership opportunities
• Enablement & Training : Conduct training sessions, webinars, and enablement programs to ensure partners are well-equipped to sell and support our solutions.
• Train and enable internal SysAid Sales Executives and Account Managers on Channel Strategy and facilitate account mapping with Partner AEs
• Identify and qualify companies whose value propositions will be enhanced by working in partnership with SysAid.
• Pipeline Development & Revenue Growth : Collaborate with channel partners to co-develop pipeline opportunities, forecast sales, and close deals.
• Support the product team in engaging and partnering with technology alliances
• Develop and execute partnership agreements, manage complex business engagements from initiation to closing
• Own revenue pipeline tied to strategic alliances and partnerships.
• Track performance and ROI of alliance initiatives, reporting regularly to executive leadership
• Manage and Develop New Key Partner Relationships : Establish and nurture strong relationships with partner sales and marketing teams, ensuring alignment with company objectives.
• Collaborate with internal teams (Product, R&D, customer operations, finance, marketing, and sales) to align channel initiatives with overall business objectives.
• Maintain strong executive-level relationships with key alliance stakeholders.
• Work closely with Sales leadership to enable field teams and drive pipeline growth through alliances
• Proactively monitor and communicate partner usage, adoption, and performance metrics; conduct periodic strategic business and operations reviews with the company and its partners

About SysAid: SysAid’s mission is to liberate organizations by putting AI to work for them and their people. Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming employee experience and productivity. We serve over 4,000 customers across 140 countries and help more than 9 million users enhance productivity daily. Our Service Management platform is transforming how businesses operate globally.

Qualifications:

• You are an accomplished leader with a strong background in business development, product management, and strategic alliances with the presence to engage executive decision-makers.
• You have a track record of successful B2B SaaS go-to-market
• You balance strategic thinking with a hands-on, results-driven mentality.
• You are passionate about identifying new synergies, new business models, and new use cases, and translating them into successful partnerships
• You have strong analytical and project management skills
• You are a motivated self-starter who thrives in complex, rapidly evolving environments
• Bachelor of Engineering or Business, or above; MBA is a plus
• ITSM industry background is highly desirable
• Verbal and written communication skills with experience articulating concepts to cross-functional audiences

Seniority level: Director

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development

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