Director of Engagement & Experience

In this role, the Director of Teammate Engagement & Experience will partner closely with senior leaders, HR teams, and cross-functional stakeholders to translate teammate feedback and engagement insights into meaningful action. Through data-driven strategies and initiatives grounded in Texas Children’s HEART values—Humility, Excellence, Accountability, Respect, and Trust—this leader will help cultivate a workplace culture where every teammate feels heard, appreciated, and connected to the mission of delivering world-class care to children and families.

Engagement Strategy & Survey Leadership

• Lead the organization’s enterprise teammate engagement survey strategy, including survey design, administration, benchmarking, and reporting.
• Translate engagement insights into actionable strategies and sustainable improvement plans in partnership with HR Business Partners, Organizational Development, and leaders.
• Monitor participation, trends, and engagement outcomes to measure progress and inform organizational priorities.
• Ensure engagement initiatives align with workforce needs, culture priorities, and enterprise strategy.

Recognition & Appreciation Programs

• Lead the design, implementation, and governance of organization-wide recognition and appreciation programs.
• Ensure recognition strategies reinforce organizational values, desired behaviors, and performance outcomes.
• Partner with Communications, HR, and leadership teams to promote meaningful recognition practices.
• Continuously evaluate and evolve recognition programs using teammate feedback and engagement data.

Teammate Experience & Culture Initiatives

• Partner with HR and cross-functional leaders to enhance the end-to-end teammate experience.
• Support initiatives that strengthen connection, belonging, and collaboration across the organization.
• Serve as a strategic thought partner on organizational change initiatives to ensure teammate experience considerations are embedded.

Analytics, Insights & Governance

• Partner with People Analytics to develop dashboards, reports, and executive insights related to engagement and culture.
• Analyze quantitative and qualitative data to identify engagement drivers, risks, and opportunities.
• Ensure confidentiality, integrity, and compliance in survey and engagement data processes.
• Establish governance standards for engagement and recognition programs across the organization.

Leadership & Operational Excellence

• Lead and develop a high-performing engagement and experience team.
• Implement scalable processes and tools to support leader enablement and program delivery.
• Partner across HR functions—including Learning & Talent, Total Rewards, Talent Acquisition, and Communications—to ensure alignment across the teammate lifecycle.

Stakeholder Engagement

• Serve as a trusted advisor to leaders on engagement results, action planning, and recognition strategies.
• Build leadership capability around engagement, feedback, and culture-building practices.
• Represent Engagement & Experience in cross-functional and enterprise-wide initiatives.

HEART Leadership Values

• Humility: Listens actively to teammate feedback and approaches engagement work with openness and curiosity.
• Excellence: Designs and delivers high-impact engagement and recognition programs that drive measurable outcomes.
• Accountability: Owns engagement data, action planning, and program effectiveness.
• Respect: Ensures teammate voices are heard, valued, and acted upon.
• Trust: Builds confidence through transparency, consistency, and meaningful recognition.

Qualifications

Education

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field required
• Master’s degree preferred

Experience

• Minimum 8 years of experience in teammate engagement, organizational development, patient experience, culture strategy, or other related functions required
• Experience in healthcare, academic medical centers, or similarly complex mission-driven organizations required

Professional certifications related to engagement, organizational development, or analytics are preferred.

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