Assistant Director of Operations
National Black MBA Association, Kansas City, MO, United States
Build Your Career at Hyatt Regency Tamaya
Discover your next career adventure at Hyatt Regency Tamaya, where luxury meets legacy.
We honor culture and tradition through authentic, heartfelt care, ensuring every guest experience is meaningful and memorable.
Nestled on the historic lands of the Santa Ana Pueblo, Hyatt Regency Tamaya offers a unique blend of cultural heritage, and luxury resort, providing our guest an unforgettable experience through exceptional service and stunning surroundings.
Set on 550 acres along the Rio Grande with sweeping views of the Sandia Mountains, our resort is a sanctuary of culture, tradition, and heartfelt hospitality. From the 350 newly remodeled guest rooms and three sparkling pools to 54,000 sq. ft. of indoor and outdoor event space including the iconic Tamaya Ballroom and breathtaking wedding venues our property is designed to inspire.
While at the resort you will feel worlds away but will truly only be minutes away from one of the best places to live in the US, Rio Rancho, NM.
At Hyatt Our Purpose is simple, We care for people so they can be their best. We are guided by our core values
Respect
Empathy
Wellbeing
Integrity
Experimentation
Inclusion
Leadership Expectations
Champion Purpose and Values – Lead with integrity and uphold our commitment to excellence
Experiment to Improve – Innovate and refine our financial strategies and operational processes
Drive Impact – Ensure outstanding service and operational efficiency across all departments
Develop Talent – Mentor and inspire a high‑performing team, fostering growth
Position Summary The Assistant Director of Operations is a key operational leader who supports the Director of Operations and Hotel Leadership Team in driving operational excellence, colleague engagement, and financial performance in alignment with Hyatt’s purpose of care.
This role combines hands‑on operational leadership with high service standards, and strong team engagement with extensive experience managing multiple, Rooms Division Departments; including rooms, valet, housekeeping, Cultural/Recreation and Security.
Works closely with the Director, in supporting the overall performance, training, development, and scheduling of Rooms Division teams.
Key Responsibilities Operational Leadership
Focus on Front Office and Rooms operations, including training, scheduling, and daily operational execution.
Assist in overseeing the entire Rooms Division, including Front Office/Rooms, Housekeeping, Valet, Cultural/Recreation and Security operations.
Support day‑to‑day operational leadership, ensuring hotel policies, procedures, and brand standards are consistently upheld.
Act as Manager on Duty as needed to support resort operations and guest experience.
Strategic & Financial Acumen
Review, analyze, and interpret financial and operational reports to support informed decision‑making.
Demonstrate strong numerical and analytical capability to drive productivity, operational efficiency, and labor optimization while maintaining service excellence.
Assist with labor management, scheduling, and payroll controls to meet business needs and budgetary expectations.
Leadership & Team Development
Lead through managers by empowering leadership while reinforcing accountability and performance expectations.
Coach, counsel, and develop managers to achieve high performance, accountability, and continuous professional growth.
Participate in hiring, onboarding, training, coaching, and development of Rooms Division colleagues.
Build and support a strong leadership pipeline aligned with organizational objectives and future readiness.
Guest Experience & Service Excellence
Collaborate closely with Director to ensure seamless guest experiences and consistent service standards across all operational areas.
Monitor departmental performance, guest satisfaction scores, and service recovery efforts; implement improvements as needed.
Address guest concerns and operational challenges promptly, professionally, and in alignment with Hyatt service expectations.
Collaboration & Communication
Support cross‑functional collaboration and alignment across departments to achieve hotel‑wide strategic goals.
Maintain strong communication and partnership with other hotel leaders to support overall resort operations.
Model Hyatt leadership expectations by demonstrating care for guests and colleagues, maintaining clear communication, and upholding professional standards.
Qualifications
At least 6 years progressive leadership experience in hotel operations, with a strong background in Rooms Division management.
The ideal candidate demonstrates ownership, accountability, and the ability to lead through others while fostering collaboration across all hotel functions.
Demonstrated ability to lead, coach, and develop diverse teams.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced resort environment.
Flexible schedule, including availability to work weekends, holidays, and varied shifts as business needs require.
Prior Hyatt experience is a plus, but not required.
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We honor culture and tradition through authentic, heartfelt care, ensuring every guest experience is meaningful and memorable.
Nestled on the historic lands of the Santa Ana Pueblo, Hyatt Regency Tamaya offers a unique blend of cultural heritage, and luxury resort, providing our guest an unforgettable experience through exceptional service and stunning surroundings.
Set on 550 acres along the Rio Grande with sweeping views of the Sandia Mountains, our resort is a sanctuary of culture, tradition, and heartfelt hospitality. From the 350 newly remodeled guest rooms and three sparkling pools to 54,000 sq. ft. of indoor and outdoor event space including the iconic Tamaya Ballroom and breathtaking wedding venues our property is designed to inspire.
While at the resort you will feel worlds away but will truly only be minutes away from one of the best places to live in the US, Rio Rancho, NM.
At Hyatt Our Purpose is simple, We care for people so they can be their best. We are guided by our core values
Respect
Empathy
Wellbeing
Integrity
Experimentation
Inclusion
Leadership Expectations
Champion Purpose and Values – Lead with integrity and uphold our commitment to excellence
Experiment to Improve – Innovate and refine our financial strategies and operational processes
Drive Impact – Ensure outstanding service and operational efficiency across all departments
Develop Talent – Mentor and inspire a high‑performing team, fostering growth
Position Summary The Assistant Director of Operations is a key operational leader who supports the Director of Operations and Hotel Leadership Team in driving operational excellence, colleague engagement, and financial performance in alignment with Hyatt’s purpose of care.
This role combines hands‑on operational leadership with high service standards, and strong team engagement with extensive experience managing multiple, Rooms Division Departments; including rooms, valet, housekeeping, Cultural/Recreation and Security.
Works closely with the Director, in supporting the overall performance, training, development, and scheduling of Rooms Division teams.
Key Responsibilities Operational Leadership
Focus on Front Office and Rooms operations, including training, scheduling, and daily operational execution.
Assist in overseeing the entire Rooms Division, including Front Office/Rooms, Housekeeping, Valet, Cultural/Recreation and Security operations.
Support day‑to‑day operational leadership, ensuring hotel policies, procedures, and brand standards are consistently upheld.
Act as Manager on Duty as needed to support resort operations and guest experience.
Strategic & Financial Acumen
Review, analyze, and interpret financial and operational reports to support informed decision‑making.
Demonstrate strong numerical and analytical capability to drive productivity, operational efficiency, and labor optimization while maintaining service excellence.
Assist with labor management, scheduling, and payroll controls to meet business needs and budgetary expectations.
Leadership & Team Development
Lead through managers by empowering leadership while reinforcing accountability and performance expectations.
Coach, counsel, and develop managers to achieve high performance, accountability, and continuous professional growth.
Participate in hiring, onboarding, training, coaching, and development of Rooms Division colleagues.
Build and support a strong leadership pipeline aligned with organizational objectives and future readiness.
Guest Experience & Service Excellence
Collaborate closely with Director to ensure seamless guest experiences and consistent service standards across all operational areas.
Monitor departmental performance, guest satisfaction scores, and service recovery efforts; implement improvements as needed.
Address guest concerns and operational challenges promptly, professionally, and in alignment with Hyatt service expectations.
Collaboration & Communication
Support cross‑functional collaboration and alignment across departments to achieve hotel‑wide strategic goals.
Maintain strong communication and partnership with other hotel leaders to support overall resort operations.
Model Hyatt leadership expectations by demonstrating care for guests and colleagues, maintaining clear communication, and upholding professional standards.
Qualifications
At least 6 years progressive leadership experience in hotel operations, with a strong background in Rooms Division management.
The ideal candidate demonstrates ownership, accountability, and the ability to lead through others while fostering collaboration across all hotel functions.
Demonstrated ability to lead, coach, and develop diverse teams.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced resort environment.
Flexible schedule, including availability to work weekends, holidays, and varied shifts as business needs require.
Prior Hyatt experience is a plus, but not required.
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