Inbound Call Center Agent
Ice Speak Social, Los Angeles, CA, United States
About Us
At Ice Speak Social, we specialize in bespoke call centre solutions that enhance customer satisfaction and drive business results. We’re building a vibrant, collaborative team that communicates with professionalism and a positive attitude — and we want you to be part of it! Job Summary
We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction. Key Responsibilities
Answer inbound calls from customers promptly and professionally. Provide information about products and services, answer questions, and help resolve complaints. Document customer interactions and update records in CRM systems. Escalate complex issues to supervisors when needed. Meet daily performance goals for quality and call handling. Follow established scripts, workflows, and company policies. Qualifications
High school diploma or equivalent. Strong verbal and written communication skills. Comfortable using computers, CRM tools, and multi-line phone systems. Customer service experience preferred (entry level welcome). Ability to stay calm and professional under pressure. What We Offer
Competitive pay with incentives Paid training Opportunities for growth Supportive team environment Schedule
Monday–Friday
#J-18808-Ljbffr
At Ice Speak Social, we specialize in bespoke call centre solutions that enhance customer satisfaction and drive business results. We’re building a vibrant, collaborative team that communicates with professionalism and a positive attitude — and we want you to be part of it! Job Summary
We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction. Key Responsibilities
Answer inbound calls from customers promptly and professionally. Provide information about products and services, answer questions, and help resolve complaints. Document customer interactions and update records in CRM systems. Escalate complex issues to supervisors when needed. Meet daily performance goals for quality and call handling. Follow established scripts, workflows, and company policies. Qualifications
High school diploma or equivalent. Strong verbal and written communication skills. Comfortable using computers, CRM tools, and multi-line phone systems. Customer service experience preferred (entry level welcome). Ability to stay calm and professional under pressure. What We Offer
Competitive pay with incentives Paid training Opportunities for growth Supportive team environment Schedule
Monday–Friday
#J-18808-Ljbffr