Commercial Collections Specialist
Christensen, Inc., Richland, WA, United States
Job Title: Commercial Collections Specialist
Salary: $24 - $28 per hour
SCOPE:
We are seeking a results-driven Collections Specialist to support Christensen’s Commercial Business. This role is responsible for managing collections activities for commercial customers and ensuring customer accounts remain current to support uninterrupted delivery and service.
The Collections Specialist plays a key role in maintaining strong cash flow while supporting positive customer relationships. This position requires strong analytical skills, attention to detail, and the ability to collaborate with sales, operations, and various other teams to resolve account discrepancies and manage credit exposure across the commercial customer portfolio.
SIGNIFICANT ACTIVITIES & DELIVERABLES Key Responsibilities
Communicate with commercial customers via phone, email, and written correspondence to collect on past-due fuel and service invoices
Investigate, research, negotiate, and resolve customer inquiries related to billing discrepancies, disputed invoices, or payment delays
Partner with Sales and Credit teams to manage delinquent accounts while preserving key customer relationships
Monitor customers that are on credit hold or approaching credit limits and coordinate with internal teams to release deliveries when appropriate
Maintain detailed records of collection efforts and account status
Respond to inquiries from customers, Sales teams, and Operations regarding invoice copies, payment status, account balances, or credit holds
Investigate and resolve issues related to billing discrepancies, misapplied payments, or disputed charges
Maintain professional communication with customers while representing Christensen’s commitment to service and integrity
LEADERSHIP & TEAM REACH
Understand and live our Core Values
Work as a part of the Treasury team, ensuring internal and external customer needs are always managed with an emphasis on customer service
SKILLS & QUALIFICATIONS
Proficiency in Microsoft Excel and financial management software (e.g., SAP, Oracle)
Excellent analytical and problem-solving skills
Strong attention to detail and organizational skills
Effective communication and interpersonal skills
Customer service oriented
Ability to work independently and as part of a team
This position utilizes computerized accounting software programs (DM2, Salesforce, SharePoint, Excel, Word) to perform duties and responsibilities
PHYSICAL & MENTAL DEMANDS
Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of time, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
COMPANY OFFERED BENEFITS
As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
Health Insurance Benefits:
Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.
401(k) plan with a generous company contribution.
Paid time off in addition to 7 company paid holidays.
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The Collections Specialist plays a key role in maintaining strong cash flow while supporting positive customer relationships. This position requires strong analytical skills, attention to detail, and the ability to collaborate with sales, operations, and various other teams to resolve account discrepancies and manage credit exposure across the commercial customer portfolio.
SIGNIFICANT ACTIVITIES & DELIVERABLES Key Responsibilities
Communicate with commercial customers via phone, email, and written correspondence to collect on past-due fuel and service invoices
Investigate, research, negotiate, and resolve customer inquiries related to billing discrepancies, disputed invoices, or payment delays
Partner with Sales and Credit teams to manage delinquent accounts while preserving key customer relationships
Monitor customers that are on credit hold or approaching credit limits and coordinate with internal teams to release deliveries when appropriate
Maintain detailed records of collection efforts and account status
Respond to inquiries from customers, Sales teams, and Operations regarding invoice copies, payment status, account balances, or credit holds
Investigate and resolve issues related to billing discrepancies, misapplied payments, or disputed charges
Maintain professional communication with customers while representing Christensen’s commitment to service and integrity
LEADERSHIP & TEAM REACH
Understand and live our Core Values
Work as a part of the Treasury team, ensuring internal and external customer needs are always managed with an emphasis on customer service
SKILLS & QUALIFICATIONS
Proficiency in Microsoft Excel and financial management software (e.g., SAP, Oracle)
Excellent analytical and problem-solving skills
Strong attention to detail and organizational skills
Effective communication and interpersonal skills
Customer service oriented
Ability to work independently and as part of a team
This position utilizes computerized accounting software programs (DM2, Salesforce, SharePoint, Excel, Word) to perform duties and responsibilities
PHYSICAL & MENTAL DEMANDS
Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of time, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
COMPANY OFFERED BENEFITS
As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
Health Insurance Benefits:
Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.
401(k) plan with a generous company contribution.
Paid time off in addition to 7 company paid holidays.
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