Order Management Representative

## Description**Job Summary**We are seeking a dedicated and detail-oriented individual to join our Customer Experience team as an Order Management Representative. In this role, you will be responsible for managing domestic orders, across 30-50 assigned key accounts, handling sales order management duties, and coordinating inventory reservations to ensure efficient order fulfillment and best-in-class customer satisfaction.**Essential Job Responsibilities*** Process orders accurately and efficiently, ensuring adherence to company policies and procedures.* Leverage all automation within order processing via EDI and the Automation order tools.* Serve as the primary point of contact for assigned customer accounts, building strong relationships, and providing exceptional customer service.* Manage customer inquiries, order changes, and resolution of any issues or concerns in a timely manner.* Work closely with internal teams, including sales, warehouse, and finance, to coordinate order fulfillment and ensure on-time delivery.* Monitor inventory levels and coordinate with the Senior Specialist to reserve stock for pending orders.* Proactively communicate with customers regarding order status, shipment updates, and any potential delays or issues. Provide backorder reports as necessary.* Contribute to the achievement of Inline Plastic’s 98.5% fill rate goal.* Maintain department SLAs for response and resolution time with all customer interactions through the CX ticketing system.* Maintain accurate records of customer interactions, orders, and inventory reservations in the company's database.* Identify opportunities for process improvements to streamline order management and inventory control procedures.* Support special projects and initiatives related to Customer Experience within department goals and needs.## Qualifications**Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)*** Associate’s Degree or equivalent from a 2-year college/university or comparable work experience.* Minimum 1-2 years of Customer Service Experience.* Experience with managing retail/wholesale orders and shipments is a plus.* Demonstrated abilities in Microsoft Office, including Excel and Outlook is a must.* Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.* Excellent verbal and written communication skills; fluency in the English language is required.* Attention to detail and ability to handle fast paced work environment.* Strong analytical abilities to trouble shoot and problem solve.* Ability to work well independently as well as in a collaborative team setting. #J-18808-Ljbffr