Senior Product Manager, Commercial Loan Services

* Lead cross‐functional delivery across Operations, Technology, Risk, Compliance, Legal, InfoSec, and Finance.* Embed operational risk and control requirements into product design, including SOX, regulatory, credit, and operational risk considerations specific to commercial lending.* Partner with CLS leadership to redesign processes using a Lean / continuous improvement mindset.* Ensure procedures, controls, playbooks, and colleague training are in place and auditable for every release.* Define and publish a CLS metrics framework and dashboards, including: Cycle time and queue aging; Productivity per FTE; Defect and rework rates; SLA adherence; automation penetration and benefits realization; risk events, audit findings, and quality escapes* Establish a performance cadence linking features delivered → adoption → measurable operational outcomes.* Serve as a senior representative for CLS with Commercial Banking product, digital, and technology leadership.* Work closely with the Head of CLS and CLS Operations managers to ensure the roadmap reflects real operational priorities and constraints.* Advocate for CLS investment and influence enterprise platform decisions to ensure CLS requirements are represented.* Communicate status, tradeoffs, risks, and decisions clearly to executive stakeholders; facilitate prioritization and governance forums.* 7+ years of experience in financial services or banking, with 5+ years exposure to commercial lending or commercial lending operations.* 3+ years in product management, product owner, or platform ownership roles supporting operations technology or workflow at scale.* Experience with commercial loan lifecycle and servicing, including boarding, payments, advances, and collateral processes.* Experience with commercial loan accounting or servicing systems, preferably AFSVision and/or FIS ACBS.* Experience driving process efficiency, automation, and workflow transformation, ideally using platforms like ServiceNow.* Knowledge of software development best practices and SDLC, including design reviews and production readiness. Practical understanding of integration patterns, including REST APIs, event‐based messaging, and batch/file‐based interfaces. Solid understanding of data modeling and data flows, including operational vs. analytical use cases.* Experience managing agile technology delivery teams and driving operational improvements.* Agile delivery experience (backlog management, quarterly planning, incremental value delivery).* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).* Bachelors Degree* MBA* Experience modernizing or transforming commercial lending or loan servicing organizations.* Experience operating at the executive level, influencing senior Operations and Line‐of‐Business leaders.* Experience using ServiceNow, RPA, rules engines, data orchestration, or AI‐enabled servicing solutions.* Experience partnering with Risk, Compliance, Audit, and Regulatory teams in highly controlled environments.* Lean Six Sigma (Green/Black Belt), CSPO/PSPO, or PMI‐ACP.* Experience in a technical product owner, business systems analyst, or engineering‐adjacent role.* Experience with large‐scale platform migrations, client conversions, or M&A‐driven operational integration.* Exceptional communication, very organized, and strong problem‐solving skills; able to operate independently with urgency and attention to detail.* Experience with tools such as Azure DevOps, JIRA, Confluence, or similar product and delivery platforms.The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
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