Customer Service Rep Level I
THE PEGGS COMPANY, Inc., Riverside, CA, United States
Customer Service Representative I (CSR I)
At The Peggs Company, we've been designing and building retail magic since 1960from the moment we invented the first outdoor cart corral, to today's customized shopping carts, merchandising displays, and seamless logistics that elevate retail spaces across North America. We're not just another manufacturer; we're innovators, sustainability champions, and solution-lovers, all bundled into one family-owned company. Your Role: As our entry-level Customer Service Representative I (CSR I), you're the friendly voice and helpful hand for both customers and co-workers. Think: answering phone calls (with grace), processing orders (with precision), and helping us keep our operations smooth (with style). Your Daily Superpowers
Phone & Front Interaction - Answer incoming calls like a pro, lend a friendly greeting to visitors, and master voicemail and paging like a champ. Service Coordination - Field onsite service requests (cart repairs, cleanings, etc.) and forward them to our Service teamkeeping the train running on time. Order Processing - Learn our product lineupfrom carts to parts to displaysand enter orders accurately. Data & Billing - POP orders into Sage, match shipping documents, log ship dates, tracking details, and ghost coststhen submit for review. Record Keeping - Keep invoices and essential paperwork tidy with regular filing. Why You'll Shine Here You can talk, write, and add/subtract like a pro. Multilingual skills? Mega bonus! You're comfortable with Outlook, Word, Excel. You're detailed and organized, you love a learning challenge, and you're not afraid to be the first friendly face our customers meet. The Perks of Joining Training and mentorship from the Director of Customer Servicebecause we invest in you. A chance to growmany team members have started right here and now lead fleets or facilities. Be part of a family-style culture where collaboration, innovation, and integrity are more than buzzwordsthey're how we built a six-decade legacy. Located in beautiful Riverside with the backing of a national footprint and nationwide opportunities.
At The Peggs Company, we've been designing and building retail magic since 1960from the moment we invented the first outdoor cart corral, to today's customized shopping carts, merchandising displays, and seamless logistics that elevate retail spaces across North America. We're not just another manufacturer; we're innovators, sustainability champions, and solution-lovers, all bundled into one family-owned company. Your Role: As our entry-level Customer Service Representative I (CSR I), you're the friendly voice and helpful hand for both customers and co-workers. Think: answering phone calls (with grace), processing orders (with precision), and helping us keep our operations smooth (with style). Your Daily Superpowers
Phone & Front Interaction - Answer incoming calls like a pro, lend a friendly greeting to visitors, and master voicemail and paging like a champ. Service Coordination - Field onsite service requests (cart repairs, cleanings, etc.) and forward them to our Service teamkeeping the train running on time. Order Processing - Learn our product lineupfrom carts to parts to displaysand enter orders accurately. Data & Billing - POP orders into Sage, match shipping documents, log ship dates, tracking details, and ghost coststhen submit for review. Record Keeping - Keep invoices and essential paperwork tidy with regular filing. Why You'll Shine Here You can talk, write, and add/subtract like a pro. Multilingual skills? Mega bonus! You're comfortable with Outlook, Word, Excel. You're detailed and organized, you love a learning challenge, and you're not afraid to be the first friendly face our customers meet. The Perks of Joining Training and mentorship from the Director of Customer Servicebecause we invest in you. A chance to growmany team members have started right here and now lead fleets or facilities. Be part of a family-style culture where collaboration, innovation, and integrity are more than buzzwordsthey're how we built a six-decade legacy. Located in beautiful Riverside with the backing of a national footprint and nationwide opportunities.