Customer Service Representative (Healthcare)
Minnesota Jobs, Minneapolis, MN, United States
Customer Service Representative (Healthcare)
The Customer Service Representative provides inbound call support to members and healthcare providers regarding health insurance benefits. This role focuses on answering questions related to eligibility, claims, and benefits while delivering a professional and positive customer experience. Representatives work in a fast-paced call center environment and manage a high volume of daily calls. This position is ideal for candidates with customer service or call center experience who are motivated, detail-oriented, and interested in career growth within healthcare support services. Key Responsibilities Handle 5060 inbound calls per day from members and healthcare providers Respond to inquiries regarding: Insurance eligibility Claims status Benefit information Accurately document all interactions in internal systems Research and resolve issues efficiently and professionally Follow established procedures, guidelines, and quality standards Maintain a high level of customer satisfaction while meeting performance metrics Required Qualifications Customer service experience (retail, office, or call center environments acceptable) Ability to work in a high-volume inbound call environment Strong verbal communication and active listening skills Problem-solving mindset with attention to detail Basic computer proficiency, including: Microsoft Teams Microsoft Word Microsoft Excel Self-motivated, dependable, and professional Interest in learning and advancing within a customer service or healthcare support role Preferred Qualifications Prior call center experience Healthcare, insurance, or benefits administration experience (preferred, not required) Work Schedule & Environment Fully onsite position Must be available to work any 9-hour shift between 7:00 AM and 7:00 PM Candidates submit 1st, 2nd, and 3rd shift preferences First preference is often accommodated but not guaranteed Each shift includes: Two 15-minute paid breaks One 30-minute unpaid lunch Compensation Hourly Pay Rate: $20.00
$21.00 Job Type & Location This is a Contract to Hire position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Minneapolis, MN. Application Deadline This position is anticipated to close on Mar 30, 2026.
The Customer Service Representative provides inbound call support to members and healthcare providers regarding health insurance benefits. This role focuses on answering questions related to eligibility, claims, and benefits while delivering a professional and positive customer experience. Representatives work in a fast-paced call center environment and manage a high volume of daily calls. This position is ideal for candidates with customer service or call center experience who are motivated, detail-oriented, and interested in career growth within healthcare support services. Key Responsibilities Handle 5060 inbound calls per day from members and healthcare providers Respond to inquiries regarding: Insurance eligibility Claims status Benefit information Accurately document all interactions in internal systems Research and resolve issues efficiently and professionally Follow established procedures, guidelines, and quality standards Maintain a high level of customer satisfaction while meeting performance metrics Required Qualifications Customer service experience (retail, office, or call center environments acceptable) Ability to work in a high-volume inbound call environment Strong verbal communication and active listening skills Problem-solving mindset with attention to detail Basic computer proficiency, including: Microsoft Teams Microsoft Word Microsoft Excel Self-motivated, dependable, and professional Interest in learning and advancing within a customer service or healthcare support role Preferred Qualifications Prior call center experience Healthcare, insurance, or benefits administration experience (preferred, not required) Work Schedule & Environment Fully onsite position Must be available to work any 9-hour shift between 7:00 AM and 7:00 PM Candidates submit 1st, 2nd, and 3rd shift preferences First preference is often accommodated but not guaranteed Each shift includes: Two 15-minute paid breaks One 30-minute unpaid lunch Compensation Hourly Pay Rate: $20.00
$21.00 Job Type & Location This is a Contract to Hire position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Minneapolis, MN. Application Deadline This position is anticipated to close on Mar 30, 2026.