Service Desk QA Analyst — ServiceNow & ITIL Focus

A leading digital services provider is seeking a Service Desk Quality Analyst in Arlington, Virginia, to support federal clients. The role involves managing quality assurance programs, analyzing service desk performance, and ensuring quality support delivery. Candidates should have a bachelor's degree in Computer Science or Engineering, and experience with ServiceNow is preferred. This position offers a collaborative work environment with a focus on continuous improvement and employee well-being. #J-18808-Ljbffr