ServiceNow IT Asset Management (ITAM) Specialist
Smart IT Frame LLC, Reston, VA, United States
Role: ServiceNow IT Asset Management (ITAM) Specialist
Location: Remote
Job Description:
We are seeking a ServiceNow IT Asset Management (ITAM) Specialist to design, implement, and manage ITAM solutions within the ServiceNow platform. The role focuses on Hardware Asset Management (HAM) and Software Asset Management (SAM / SAM Pro), ensuring accurate asset lifecycle tracking, license compliance, and cost optimization.
The ideal candidate will work closely with IT, procurement, finance, and security teams to improve asset visibility, governance, and operational efficiency.
Key Responsibilities ServiceNow ITAM Implementation & Support
Implement, configure, and maintain ServiceNow ITAM modules (HAM, SAM, SAM Pro)
Manage the full asset lifecycle: request, procurement, deployment, maintenance, and retirement
Configure asset models, normalization rules, and reconciliation processes
Software Asset Management (SAM)
Manage software license compliance and entitlement reconciliation
Perform software usage analysis and optimization
Support audits and vendor true-ups (Microsoft, Oracle, Adobe, etc.)
Hardware Asset Management (HAM)
Track hardware assets across data centers, end-user devices, and cloud environments
Manage warranties, contracts, and refresh cycles
CMDB & Discovery
Integrate ITAM with CMDB, ServiceNow Discovery, SCCM, Intune, JAMF, and other tools
Ensure data accuracy, normalization, and governance
Support CMDB health dashboards and audits
Reporting & Optimization
Build dashboards and reports for asset compliance, cost savings, and risk exposure
Identify opportunities for cost reduction and asset optimization
Provide executive-level insights and recommendations
Work with Procurement, Finance, Security, and IT Operations teams
Define and enforce ITAM policies, standards, and best practices
Provide documentation, training, and ongoing support
Required Skills & Experience
3+ years of experience with ServiceNow ITAM
Hands-on experience with SAM / SAM Pro and HAM
Strong understanding of IT asset lifecycle management
Experience working with CMDB and Discovery
Knowledge of software licensing models and compliance
Strong analytical, communication, and stakeholder management skills
Nice to Have
ServiceNow ITAM certification
Experience with ServiceNow integrations (SCCM, Intune, JAMF, Snow, Flexera)
Knowledge of ITIL processes
Experience supporting audits and vendor negotiations
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Location: Remote
Job Description:
We are seeking a ServiceNow IT Asset Management (ITAM) Specialist to design, implement, and manage ITAM solutions within the ServiceNow platform. The role focuses on Hardware Asset Management (HAM) and Software Asset Management (SAM / SAM Pro), ensuring accurate asset lifecycle tracking, license compliance, and cost optimization.
The ideal candidate will work closely with IT, procurement, finance, and security teams to improve asset visibility, governance, and operational efficiency.
Key Responsibilities ServiceNow ITAM Implementation & Support
Implement, configure, and maintain ServiceNow ITAM modules (HAM, SAM, SAM Pro)
Manage the full asset lifecycle: request, procurement, deployment, maintenance, and retirement
Configure asset models, normalization rules, and reconciliation processes
Software Asset Management (SAM)
Manage software license compliance and entitlement reconciliation
Perform software usage analysis and optimization
Support audits and vendor true-ups (Microsoft, Oracle, Adobe, etc.)
Hardware Asset Management (HAM)
Track hardware assets across data centers, end-user devices, and cloud environments
Manage warranties, contracts, and refresh cycles
CMDB & Discovery
Integrate ITAM with CMDB, ServiceNow Discovery, SCCM, Intune, JAMF, and other tools
Ensure data accuracy, normalization, and governance
Support CMDB health dashboards and audits
Reporting & Optimization
Build dashboards and reports for asset compliance, cost savings, and risk exposure
Identify opportunities for cost reduction and asset optimization
Provide executive-level insights and recommendations
Work with Procurement, Finance, Security, and IT Operations teams
Define and enforce ITAM policies, standards, and best practices
Provide documentation, training, and ongoing support
Required Skills & Experience
3+ years of experience with ServiceNow ITAM
Hands-on experience with SAM / SAM Pro and HAM
Strong understanding of IT asset lifecycle management
Experience working with CMDB and Discovery
Knowledge of software licensing models and compliance
Strong analytical, communication, and stakeholder management skills
Nice to Have
ServiceNow ITAM certification
Experience with ServiceNow integrations (SCCM, Intune, JAMF, Snow, Flexera)
Knowledge of ITIL processes
Experience supporting audits and vendor negotiations
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