Customer Service Representative
LHH, Carson, CA, United States
Location:
Carson, CA
Pay:
$50-$55k
Overview:
Our client, is seeking an Inside Sales / Customer Service Coordinator. This role supports Sales Managers with all pre‑ and post‑sales activities, maintaining strong communication with existing accounts, and ensuring accurate order management from start to finish. The ideal candidate thrives in a close‑knit environment where reliability, punctuality, and teamwork are essential.
Key Responsibilities
Support Sales Managers with all pre‑sales activities, including maintaining contact databases and managing sample requests
Handle all after‑sales operational activities, including order entry and processing
Monitor order timelines, adjust shipment dates, and track “due orders” to avoid delays
Follow up on “pending approval” orders to ensure timely release by Purchasing
Provide customer support with urgency, accuracy, and strong problem‑solving
Collaborate cross‑functionally to resolve issues and maintain customer satisfaction
Generate artwork requests for customized orders during both sampling and order phases
Process return orders and ensure all departments are informed
Conduct overdue customer follow‑up per company procedures
Support Sales Managers and New Business Development on ongoing projects
Perform additional duties as assigned
Requirements
2+ years of customer service or inside sales experience
Strong Excel skills (required)
Experience with MS Office and ERP/database systems
Manufacturing, distribution, packaging, or cosmetics industry experience strongly preferred
Strong communication, organization, and attention to detail
Reliable, punctual, and highly accountable—critical in a small office environment
Flexible, adaptable, and able to multitask in a fast‑paced setting
Excellent problem‑solving and listening skills
Spanish language skills strongly preferred (warehouse is primarily Spanish‑speaking)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr
Carson, CA
Pay:
$50-$55k
Overview:
Our client, is seeking an Inside Sales / Customer Service Coordinator. This role supports Sales Managers with all pre‑ and post‑sales activities, maintaining strong communication with existing accounts, and ensuring accurate order management from start to finish. The ideal candidate thrives in a close‑knit environment where reliability, punctuality, and teamwork are essential.
Key Responsibilities
Support Sales Managers with all pre‑sales activities, including maintaining contact databases and managing sample requests
Handle all after‑sales operational activities, including order entry and processing
Monitor order timelines, adjust shipment dates, and track “due orders” to avoid delays
Follow up on “pending approval” orders to ensure timely release by Purchasing
Provide customer support with urgency, accuracy, and strong problem‑solving
Collaborate cross‑functionally to resolve issues and maintain customer satisfaction
Generate artwork requests for customized orders during both sampling and order phases
Process return orders and ensure all departments are informed
Conduct overdue customer follow‑up per company procedures
Support Sales Managers and New Business Development on ongoing projects
Perform additional duties as assigned
Requirements
2+ years of customer service or inside sales experience
Strong Excel skills (required)
Experience with MS Office and ERP/database systems
Manufacturing, distribution, packaging, or cosmetics industry experience strongly preferred
Strong communication, organization, and attention to detail
Reliable, punctual, and highly accountable—critical in a small office environment
Flexible, adaptable, and able to multitask in a fast‑paced setting
Excellent problem‑solving and listening skills
Spanish language skills strongly preferred (warehouse is primarily Spanish‑speaking)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr