Call Center Representative
Trinity Health, New York, NY, United States
Call Center Representative – Rensselaer, NY – Full time
If you are looking for a position as a Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity. Here at St. Peter’s Health Partners, we care for more people in more places. This position is located at 295 Valley View Blvd, Rensselaer, NY.
Employment Details Employment Type: Full time
Shift: Day Shift
Position Highlights
Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Monday – Friday Office Hours
What You Will Do The New Call Center Representative is a dedicated resource to support new patient appointment access.
Process new patient appointment requests for Primary Care Practices (IM/FM)
Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP
Manage internal patients’ transitions resulting from PCP departure from practice
Facilitate internal transfer for patients who are “aging out” from our Pediatric division
Appointment confirmation calls
EPIC scheduling work queues & waitlist
Good Faith Estimates
Medical Record Requests
New patient appointment confirmation calls
What You Will Need
Strong leadership skills required
Associate’s degree preferred, High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applicationsDemonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Managing difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.
Pay Range Pay Range: $17.50 - $21.80
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Employment Details Employment Type: Full time
Shift: Day Shift
Position Highlights
Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Monday – Friday Office Hours
What You Will Do The New Call Center Representative is a dedicated resource to support new patient appointment access.
Process new patient appointment requests for Primary Care Practices (IM/FM)
Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP
Manage internal patients’ transitions resulting from PCP departure from practice
Facilitate internal transfer for patients who are “aging out” from our Pediatric division
Appointment confirmation calls
EPIC scheduling work queues & waitlist
Good Faith Estimates
Medical Record Requests
New patient appointment confirmation calls
What You Will Need
Strong leadership skills required
Associate’s degree preferred, High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applicationsDemonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Managing difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.
Pay Range Pay Range: $17.50 - $21.80
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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