Global Operational Account Management (CL)
DP World, New Bremen, OH, United States
JOB DESCRIPTION
To ensure flawless operational execution for assigned strategic global account(s), delivering service excellence, compliance, and innovation across all regions. The role acts as the global point of coordination between regional operations and the client, driving consistency, efficiency, and continuous improvement.
Job Purpose To ensure flawless operational execution for assigned strategic global account(s), delivering service excellence, compliance, and innovation across all regions. The role acts as the global point of coordination between regional operations and the client, driving consistency, efficiency, and continuous improvement.
This position is the single global operational authority for assigned accounts, ensuring harmonized operating models, KPI frameworks, margin governance, and transformation execution across regions, countries, and sites. It operates as the operational counterpart to Global Account Management, ensuring DP World delivers standardized, future‑ready and financially sustainable global operations.
Working in close partnership with the Global VP Operations Account Management (Contract Logistics), Global and Regional Operations leadership, and Global and regional account management (Commercial) this role safeguards profitability, scalability and long‑term account sustainability.
Global Operations Leadership
Act as the single global operational authority for assigned Global Strategic Accounts
Ensure adherence to SLAs and operational KPIs across all regions and maintain consistent service standards aligned with global frameworks
Define and govern standardized operating models and execution standards across all regions and sites
Ensure global alignment of KPIs, SLAs, productivity metrics and service models
Implement global best practices and operational enhancements across the customer network
Support automation and digitalization initiatives for the account in partnership with Technology and Engineering teams
Performance, Margin & Financial Governance
Define financial guardrails for contract performance, margin protection and productivity benchmarking
Establish monitoring mechanisms for low‑margin contracts in alignment with Regions and Finance
Provide governance and advisory on turnaround plans for underperforming multi‑regional contracts
Act as operational advisor in terminate / no‑terminate decisions based on defined decision matrices
Drive identification and execution of cost‑efficiency, synergy and margin recovery initiatives
Continuous Improvement & Productivity
Drive structured root‑cause analysis on performance gaps and ensure corrective actions are implemented
Ensure productivity, automation and standardisation roadmaps are executed consistently
Champion adoption of operational best practices across all regions
Transformation, Solutions & Engineering Governance
Sponsor and govern RFQs, renewals and Book of Business transformations
Provide strategic direction for WMS/TMS deployment and digital enablement
Ensure customer‑specific solutions are scalable, repeatable and regionally consistent
Govern adoption of digital, automation and engineering standards across the customer network
Client Engagement & Stakeholder Leadership
Serve as the primary global operational contact for the client
Participate in executive QBRs and provide operational insights for strategic discussions
Partner with Global and Regional Operations, Account Management, Solutions, Technology and Finance leadership
Provide structured executive‑level reporting and performance insights
Ensure safety, quality, compliance and regulatory standards are embedded globally
Qualifications & Experience
10+ years in logistics operations, with global or multi‑region experience
Proven track record in managing strategic accounts and complex supply chains
Strong commercial and financial acumen, with experience managing margin, productivity and contract sustainability
Experience working with automation, WMS, TMS and digital logistics solutions
Strong governance, project management and change leadership capabilities
Executive presence with strong stakeholder management and influencing skills
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW – To Change What’s Possible For Everyone.
About the Team We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology‑driven customer solutions.
We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high‑growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry‑leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
#J-18808-Ljbffr
Job Purpose To ensure flawless operational execution for assigned strategic global account(s), delivering service excellence, compliance, and innovation across all regions. The role acts as the global point of coordination between regional operations and the client, driving consistency, efficiency, and continuous improvement.
This position is the single global operational authority for assigned accounts, ensuring harmonized operating models, KPI frameworks, margin governance, and transformation execution across regions, countries, and sites. It operates as the operational counterpart to Global Account Management, ensuring DP World delivers standardized, future‑ready and financially sustainable global operations.
Working in close partnership with the Global VP Operations Account Management (Contract Logistics), Global and Regional Operations leadership, and Global and regional account management (Commercial) this role safeguards profitability, scalability and long‑term account sustainability.
Global Operations Leadership
Act as the single global operational authority for assigned Global Strategic Accounts
Ensure adherence to SLAs and operational KPIs across all regions and maintain consistent service standards aligned with global frameworks
Define and govern standardized operating models and execution standards across all regions and sites
Ensure global alignment of KPIs, SLAs, productivity metrics and service models
Implement global best practices and operational enhancements across the customer network
Support automation and digitalization initiatives for the account in partnership with Technology and Engineering teams
Performance, Margin & Financial Governance
Define financial guardrails for contract performance, margin protection and productivity benchmarking
Establish monitoring mechanisms for low‑margin contracts in alignment with Regions and Finance
Provide governance and advisory on turnaround plans for underperforming multi‑regional contracts
Act as operational advisor in terminate / no‑terminate decisions based on defined decision matrices
Drive identification and execution of cost‑efficiency, synergy and margin recovery initiatives
Continuous Improvement & Productivity
Drive structured root‑cause analysis on performance gaps and ensure corrective actions are implemented
Ensure productivity, automation and standardisation roadmaps are executed consistently
Champion adoption of operational best practices across all regions
Transformation, Solutions & Engineering Governance
Sponsor and govern RFQs, renewals and Book of Business transformations
Provide strategic direction for WMS/TMS deployment and digital enablement
Ensure customer‑specific solutions are scalable, repeatable and regionally consistent
Govern adoption of digital, automation and engineering standards across the customer network
Client Engagement & Stakeholder Leadership
Serve as the primary global operational contact for the client
Participate in executive QBRs and provide operational insights for strategic discussions
Partner with Global and Regional Operations, Account Management, Solutions, Technology and Finance leadership
Provide structured executive‑level reporting and performance insights
Ensure safety, quality, compliance and regulatory standards are embedded globally
Qualifications & Experience
10+ years in logistics operations, with global or multi‑region experience
Proven track record in managing strategic accounts and complex supply chains
Strong commercial and financial acumen, with experience managing margin, productivity and contract sustainability
Experience working with automation, WMS, TMS and digital logistics solutions
Strong governance, project management and change leadership capabilities
Executive presence with strong stakeholder management and influencing skills
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW – To Change What’s Possible For Everyone.
About the Team We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology‑driven customer solutions.
We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high‑growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry‑leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
#J-18808-Ljbffr