General Manager | Sales / Operations Manager
WellBiz Brands, Inc., Costa Mesa, CA, United States
Looking for a management position with growth opportunities in the Wellness industry? Elements Massage® is looking for a sales manager / operations manager to oversee sales and operations for a Massage Therapy & Skincare wellness studio. Contact us today!
Key Responsibilities
Own and achieve monthly targets for memberships, add-ons, and retail.
Track KPIs (conversion, rebooking, cancels, retail per ticket) and create action plans.
Lead by example on the sales floor using consultative sales techniques.
Run in-spa promotions, referrals, and local outreach to drive traffic.
Ensure warm welcomes, clear recommendations, and smooth check‑out for every guest.
Oversee service quality and adherence to brand standards with therapists/estheticians.
Monitor reviews and feedback; resolve issues quickly and professionally.
Implement member retention tactics (follow‑ups, win‑back offers, outreach to at‑risk members).Hire, train, and coach front desk and service providers; hold regular 11s.
Train team on scripts, objection handling, and client interaction best practices.
Set expectations, hold team accountable, and maintain a positive, goal‑focused culture.
Manage schedules, timecards, inventory, and POS/cash handling.
Use booking/POS software (e.g., MindBodyOnline) to manage schedules and reports.
Maintain a clean, safe spa and communicate performance and staffing updates to ownership.
Qualifications
2+ years in sales leadership or spa/fitness/hospitality management with strong revenue results.
Proven coaching and people leadership skills.
Experience handling HR‑related matters and ensuring compliance.
Strong communication and conflict‑resolution skills focused on preserving client relationships and team morale.
Proficient with POS/CRM systems (MindBodyOnline or similar preferred).
Able to work a flexible schedule including evenings, weekends, and holidays as needed.
Genuine passion for health, wellness, and a welcoming, high‑performance spa environment.
Benefits
Competitive base salary ($71k+ based on experience) plus quarterly bonus up to 25% of base.
401k.
Employee discounts on services and retail.
Flexible schedule.
Employer‑sponsored health insurance.
Paid time off.
©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.
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Key Responsibilities
Own and achieve monthly targets for memberships, add-ons, and retail.
Track KPIs (conversion, rebooking, cancels, retail per ticket) and create action plans.
Lead by example on the sales floor using consultative sales techniques.
Run in-spa promotions, referrals, and local outreach to drive traffic.
Ensure warm welcomes, clear recommendations, and smooth check‑out for every guest.
Oversee service quality and adherence to brand standards with therapists/estheticians.
Monitor reviews and feedback; resolve issues quickly and professionally.
Implement member retention tactics (follow‑ups, win‑back offers, outreach to at‑risk members).Hire, train, and coach front desk and service providers; hold regular 11s.
Train team on scripts, objection handling, and client interaction best practices.
Set expectations, hold team accountable, and maintain a positive, goal‑focused culture.
Manage schedules, timecards, inventory, and POS/cash handling.
Use booking/POS software (e.g., MindBodyOnline) to manage schedules and reports.
Maintain a clean, safe spa and communicate performance and staffing updates to ownership.
Qualifications
2+ years in sales leadership or spa/fitness/hospitality management with strong revenue results.
Proven coaching and people leadership skills.
Experience handling HR‑related matters and ensuring compliance.
Strong communication and conflict‑resolution skills focused on preserving client relationships and team morale.
Proficient with POS/CRM systems (MindBodyOnline or similar preferred).
Able to work a flexible schedule including evenings, weekends, and holidays as needed.
Genuine passion for health, wellness, and a welcoming, high‑performance spa environment.
Benefits
Competitive base salary ($71k+ based on experience) plus quarterly bonus up to 25% of base.
401k.
Employee discounts on services and retail.
Flexible schedule.
Employer‑sponsored health insurance.
Paid time off.
©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.
#J-18808-Ljbffr