CX Escalations Lead: Recovery & Insights

A leading pet care company is seeking an Escalations Lead to manage customer recovery processes and ensure brand-aligned outcomes. This role involves handling complex customer issues and working with various departments to improve customer experience. The ideal candidate has over 3 years in customer support or escalations, strong communication and analytical skills. Competitive salary between $70,400-$85,000 and comprehensive benefits including healthcare, professional development, and wellness programs. #J-18808-Ljbffr