Produce Manager
Tom Thumb Supermarket, Frisco, TX, United States
DUTIES AND RESPONSIBILITIES Customer Service & Sales
Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.
Assist customers by making product suggestions.
Engage in suggestive selling through phone calls, in‑store intercom announcements, and direct interaction.
Answer incoming calls professionally, resolve customer issues appropriately, and report concerns to the Store Director when needed.
Department Operations
Plan daily department operations and monitor production processes for efficiency and profitability.
Maintain knowledge of duties performed by all department employees, including opening and closing procedures.
Ensure department standards are consistently followed, including Fresh Made guidelines and product freshness standards.
Produce Preparation & Merchandising
Trim, cut, wrap, tray, display, and water produce according to company standards.
Build displays, rotate stock, and discard outdated or spoiled product.
Maintain a clean and organized work area and department.
Implement promotional and seasonal displays.
May oversee Salad Bar and Fresh-Made operations, where applicable.
Inventory, Ordering & Shrink Control
Prepare sales and inventory reports; complete physical inventory every 4 weeks.
Control inventory to ensure product quality, freshness, and adequate quantities following division directives.
Stock and rotate products; maintain and organize the produce cooler.
Control shrink and costs through effective inventory and product handling practices.
Ensure proper code‑dating compliance for all products.
Receiving & Product Handling
Perform receiving duties, including breaking down loads, verifying orders against invoices, inspecting quality, reporting shortages, and stocking/rotating product.
Follow temperature, storage, and proper packaging guidelines.
Operate and maintain related equipment, including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.
Maintain accurate department records and administrative paperwork.
Safety, Sanitation & Compliance
Ensure proper product temperatures, accurate pricing, and Country of Origin Labeling (COOL) compliance.
Follow retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.
Maintain a safe, clean, and sanitary work area, cooler, equipment, and display areas.
Implement emergency procedures in the event of equipment or software malfunctions.
Comply with and ensure compliance with company grooming standards and dress code.
Perform all duties safely, accurately, and with honesty and integrity.
Leadership, Training & Staff Development
Schedule employees to ensure adequate coverage and service levels.
Supervise, train, and assign duties to department employees.
Train staff on store policies, sales procedures, and record‑keeping requirements.
Monitor employee productivity and evaluate overall performance.
Identify and develop employees with high potential for advancement.
Initiate personnel actions, including interviews, transfers, promotions, and disciplinary measures.
Communicate department sales goals, performance updates, and opportunities to employees.
Attend and participate in sales meetings.
Technology & Reporting
Operate computer software and electronic ordering systems to order product.
Complete and maintain daily logs, Fresh Made Production Charts, sales/labor reports, and other required documentation.
Other
Perform other necessary and required duties as assigned.
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Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.
Assist customers by making product suggestions.
Engage in suggestive selling through phone calls, in‑store intercom announcements, and direct interaction.
Answer incoming calls professionally, resolve customer issues appropriately, and report concerns to the Store Director when needed.
Department Operations
Plan daily department operations and monitor production processes for efficiency and profitability.
Maintain knowledge of duties performed by all department employees, including opening and closing procedures.
Ensure department standards are consistently followed, including Fresh Made guidelines and product freshness standards.
Produce Preparation & Merchandising
Trim, cut, wrap, tray, display, and water produce according to company standards.
Build displays, rotate stock, and discard outdated or spoiled product.
Maintain a clean and organized work area and department.
Implement promotional and seasonal displays.
May oversee Salad Bar and Fresh-Made operations, where applicable.
Inventory, Ordering & Shrink Control
Prepare sales and inventory reports; complete physical inventory every 4 weeks.
Control inventory to ensure product quality, freshness, and adequate quantities following division directives.
Stock and rotate products; maintain and organize the produce cooler.
Control shrink and costs through effective inventory and product handling practices.
Ensure proper code‑dating compliance for all products.
Receiving & Product Handling
Perform receiving duties, including breaking down loads, verifying orders against invoices, inspecting quality, reporting shortages, and stocking/rotating product.
Follow temperature, storage, and proper packaging guidelines.
Operate and maintain related equipment, including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.
Maintain accurate department records and administrative paperwork.
Safety, Sanitation & Compliance
Ensure proper product temperatures, accurate pricing, and Country of Origin Labeling (COOL) compliance.
Follow retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.
Maintain a safe, clean, and sanitary work area, cooler, equipment, and display areas.
Implement emergency procedures in the event of equipment or software malfunctions.
Comply with and ensure compliance with company grooming standards and dress code.
Perform all duties safely, accurately, and with honesty and integrity.
Leadership, Training & Staff Development
Schedule employees to ensure adequate coverage and service levels.
Supervise, train, and assign duties to department employees.
Train staff on store policies, sales procedures, and record‑keeping requirements.
Monitor employee productivity and evaluate overall performance.
Identify and develop employees with high potential for advancement.
Initiate personnel actions, including interviews, transfers, promotions, and disciplinary measures.
Communicate department sales goals, performance updates, and opportunities to employees.
Attend and participate in sales meetings.
Technology & Reporting
Operate computer software and electronic ordering systems to order product.
Complete and maintain daily logs, Fresh Made Production Charts, sales/labor reports, and other required documentation.
Other
Perform other necessary and required duties as assigned.
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